Job Title

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Lilypad PhotographyI create beautiful family portraits for busy families . From a relaxed and fun portrait session through to the delivery of stunning artwork. At Lilypad Photography, we believe that family is everythingand that includes the furry family members too! Our small, family-run business specializes in capturing the beautiful chaos of family life, whether that means kids, pets, or the whole lot together. We know how fast life moves, and our mission is to create lasting memories through relaxed and fun portrait sessions. Our service is all about exceptional client care, making sure every family (and pet!) feels like part of our extended Lilypad family.As a tight-knit team, every member plays an important role. With just two employees (and you, our future hire), you wont be just another cog in the wheelyoull be a valued part of our small, passionate team. Youll work closely with us to create an exceptional experience for every client, helping families preserve their cherished memories.About the Role:We are looking for a warm, personable, and highly organized Client Relations & Booking Specialist to join our team. Your role will be to connect with warm leads, qualify potential clients, and book in those who are the perfect fit for our relaxed and luxury photography experience. Youll manage client communications, set expectations, and ensure every interaction is a delight. This is not a high-pressure sales roleour focus is on quality, not quotas.This role will be based at our studio in Myaree, with the potential to work from home for part of the week once fully trained. It would be very well suited to someone wanting to re-enter the workforce after a break to have or raise children. Expected hours are around 10-15 per week, with some flexibility and room to grow. Work hours can be structured to fit during school hours if needed.What Youll Do:Call and connect with warm leads, building genuine relationshipsQualify leads to ensure they align with our service and valuesBook portrait sessions with the right clients for our styleManage client communications from initial inquiry to post-session follow-upEnsure client expectations are set and met with exceptional customer serviceProvide a seamless and welcoming experience for all clientsWhat Were Looking For:Proven experience in phone sales, with a natural and warm approachA natural people-person who LOVES speaking on the phone (if phone calls scare you, this is NOT the role for you)Comfortable and confident on the phone, with a friendly and professional demeanorStrong organizational skills and attention to detailAbility to manage client expectations with professionalism and careA love for families, kids, and dogsbecause we work with them all!Must align with our values of kindness, empathy, and exceptional serviceWhy Join Lilypad Photography?Work in a positive, family-friendly environmentBe a key part of a small, supportive, family-run teamSet hours within our business hours, with flexibility to choose hours that suit you (great for school hours!)Casual with potential for part-time rolePotential for some work-from-home flexibilityExpected hours are 10-15 per week, with room to growNo sales targets or KPIsour priority is booking the right clients, not just hitting numbersHow to Apply:If you love people (and dogs!), enjoy meaningful conversations, and want to help families create lasting memories, wed love to hear from you!Only applications with a cover letter will be considered.Please include your availability to start the position and your hourly rate wage expectations for this role.Send your resume and cover letter to info@lilypadphotography.com.auSeniority levelEntry levelEmployment typePart-timeIndustriesPhotography #J-18808-Ljbffr