Job Title

Join to apply for the Supporter Care Administrator role at Mater Foundation.Mater Foundation has a part-time permanent opportunity for a Supporter Care Administrator based in our purpose-built offices in Newstead.This is an exciting opportunity for someone with extensive customer service experience to join our in-house Supporter Care team, where youll play a key role in shaping how we connect with our community of supporters. Youll help ensure that every interactionwhether over the phone, by email, or onlineleaves supporters feeling heard, valued, and genuinely appreciated for their individual contribution.As the healthcare needs of Queenslanders grow, so does the role of Mater Foundation. Mater Foundation is an iconic Queensland fundraising and philanthropic institution, committed to providing exceptional care through health, education and research. It meets a profoundly satisfying mission to improve the health and wellbeing of our community and to continue the Mater tradition of care and compassion.Mater Foundation helps to underpin an extensive network of hospitals across Queensland, a world-class research institute, and a nationally accredited education provider.Salary: Commensurate with experience plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits.What youll be doing:Mater Foundations role is to conduct long-term fundraising programs which enable people to exercise their philanthropy in whatever form and capacity they are able. We do this to provide value-adding funding for health, education, and research programs in healthcare at Mater; advancing the prevention and treatment of disease and improving the quality of life for people across our community. Reporting to the Supporter Services Manager, your duties will include but not be limited to:Managing supporter queries across multiple channels including phone, email, mail, web, and social media, including escalated queries.Developing and implementing process improvements based on supporter insights and feedback to enhance fundraising programs.Assisting program managers in delivering supporter engagement activities, such as thanking donors, responding to event questions, and clarifying supporter information.Testing and refining lottery or fundraising strategies by seeking supporter feedback on new products or telemarketing scripts.Performing other administrative duties as required.Conducting outbound and follow-up calls to engage supporters, high-value donors, and VIPs, offering personalized service and recognition.About you:To be successful, you will bring exceptional verbal and written communication skills, a proactive and solutions-focused mindset, and the ability to think strategically while delivering results. You will also possess the following:Extensive experience in customer service or contact centre environments, with a strong understanding of customer care principles, key metrics, systems, and best practices.A continuous improvement approach, always seeking ways to refine workflows, uplift engagement, and improve outcomes based on supporter feedback.A customer-centric mindset, viewing activities through a supporters lens.Sound judgment and problem-solving skills, with the ability to handle real-time issues professionally and positively.Ability to act as a conduit between supporters and program managers, advocating supporter needs to enhance overall experience.Proven knowledge and experience in customer experience and operational processes, such as complaint handling and workflow management.Why join us?Mater is Queenslands largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients annually across multiple hospitals. We are leaders in healthcare, education, fundraising, philanthropy, and research and its our people who make the difference.Were looking for passionate individuals to join our team and help shape the future of care. At Mater, youll be part of a purpose-driven organization that values innovation, compassion, and excellence. Benefits include:Generous salary packaging options including meal and entertainment benefits.Access to industry-leading training and professional development.Wellbeing support through Employee Assistance Program and on-site pastoral care teams.Discounted health and wellbeing services, private health insurance, and other exclusive discounts.Unlimited access to discounted gyms via the Fitness Passport.Convenient, discounted parking and campus caf discounts.Access to health, end-of-trip, and wellness facilities at our purpose-built offices.Join Queenslands largest and most innovative not-for-profit healthcare team. Make your move with Mater. #MAKEYApplication closing date: 1 June 2025. We may contact applicants before this date. Please apply directly as we are not accepting support from recruitment agencies at this time. Only direct applications will be considered.Note: Some out-of-hours work may be required, such as attending fundraising events and community activities. #J-18808-Ljbffr