About the OpportunityAre you a skilled customer service professional who thrives in a fast-paced environment and takes pride in delivering exceptional service to promote a positive corporate image? If so, we have an exciting opportunity for you to join our dedicated Customer Relations team!As a Customer Relations Officer, you will be the first point of contact for our community, providing high-quality service at the front counter and over the phone. This vital role calls for excellent interpersonal skills, allowing you to communicate effectively with both internal and external stakeholders, understand their needs, and deliver accurate information promptly and professionally.To find out more about your next career opportunity:Position DescriptionRemuneration$63,952 - $74,050 per annum plus superannuationThe BenefitsFull-time 35 hours per weekFlexible work arrangement options including hybrid work arrangements and a monthly RDO12.5% superannuationGenerous leave entitlements including Long Service Leave after 5 yearsPaid Parental LeaveOngoing training and development opportunities including access to Council''s Study Assistance programGenerous corporate fitness program for you and your immediate family membersWeekly Health and Wellbeing programs held on siteFree flu vaccination programFree parking on-siteBeautiful location in the picturesque Hunter Valley!About YouTo be successful in this role, you need a Certificate III in Customer Service, Office Administration or a related field, along with demonstrated experience in a high-volume customer service environment. Strong communication skills and a commitment to exceptional service are essential, as is the ability to multitask and resolve issues effectively.What''s Next?We encourage you to apply by completing the application form below and uploading a copy of your resume and cover letter.Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit ourHow to applypage.Pre-Employment ScreeningPlease note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.About UsAt Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We''re committed to building a passionate and inclusive workforce.We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is tosupport veterans finding suitable, sustainable and meaningful employment.There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contactrecruitment@cessnock.nsw.gov.aufor a confidential discussion.Applications Close: Thursday 12 June 2025 at 11:30pmWho to Contact: Sharyn Clements, Customer Contact Team Leader, on (02) 4993 4255You must have the right to live and work in Australia to apply for this position.Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice. #J-18808-Ljbffr
Job Title
Customer Relations Officer