Join to apply for the Senior ITO Specialist role at Electronic Arts (EA)1 day ago Be among the first 25 applicantsJoin to apply for the Senior ITO Specialist role at Electronic Arts (EA)Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Senior ITO SpecialistElectronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EAs enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.We are the Site IT team supporting AAA game development in a highly collaborative environment at our Melbourne studio. Join us in powering the future of play alongside the teams behind The Sims FreePlay and Frostbite.We are looking for a Senior ITO Service Specialist to join our Site IT Team. As a Senior ITO Service Specialist, you will support our studio staff in Melbourne and remote staff across Australia, with a primary focus on End Point Management. You will require some infrastructure experience (smart hands) to maintain the efficiency of our on-premise data centre in Melbourne. This is a full-time, hybrid position based in Melbourne, involving both remote and onsite work, reporting directly to the IT Manager.ResponsibilitiesYou will provide daily technical support to studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs (Neat/Zoom)You will deploy and support operating systems and client software, including Windows, macOS, Office365, SVN, Perforce, Autodesk, Adobe Photoshop, Visual Studio, game development software, Intune & SCCMParticipate in supporting works of some IT infrastructure: networking, server, virtualization & storageWork in local IT projects, and deliver global/regional IT project in the sitesEnsure all critical information about the local IT environment is documented and kept up to dateQualifications5+ years of experience in an IT support role in a software development environment or similarExperience supporting Windows 10/11 (Intune/SCCM), MacOS (Jamf), Office365, Zoom, Slack, Google Suite and other development softwareSome experience but not essential in VMware, Linux, basic networking & Windows ServerCollaborate with the manager and other team members in a remote settingManage complex issues, understanding when to escalate matters to management or specialized teamsProven ability to offer solution-oriented approaches to complex IT issues, balancing customer satisfaction with company policies and technical constraintsExperience in encouraging a customer-focused culture while upholding IT best practices and organizational standardsWhats in it for you?AboutWe want EA to be the ultimate destination to make great content and experiences. Everything were doing here is about creating a culture, environment, and company where you can do the best work of your career so theres that. Theres also:An employee assistance program, including coaching and therapy sessions to support your wellbeingAn inclusive parental leave policy that supports all parents and carers17.5% annual leave loading yes, well pay you extra to take a break!Bonus end of year leave days time off between Christmas and New Years, no annual leave necessaryVolunteer leave and charitable donation matchingA flexible work reimbursement program - $$ to go towards your working from home and/or commuting expensesAbout Electronic ArtsWere proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesEntertainment ProvidersReferrals increase your chances of interviewing at Electronic Arts (EA) by 2xGet notified about new Senior jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoSenior People & Culture Business PartnerCremorne, Victoria, Australia 11 hours agoWeChat Pay - Senior Business Development ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 21 hours agoWest Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoSenior Operations Manager - Ancillary ProductsLaverton North, Victoria, Australia 3 days agoLaverton North, Victoria, Australia 1 month agoSouth Yarra, Victoria, Australia 2 days agoMoorabbin, Victoria, Australia 1 month agoSenior Director, Head of APAC Channel SalesMelbourne, Victoria, Australia 1 week agoSenior Category and Channel Development ManagerDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 3 weeks agoSenior Creative Content Marketing ManagerMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 1 month agoSenior People & Culture Business PartnerRichmond, Victoria, Australia 9 hours agoMelbourne, Victoria, Australia 1 week agoJoin Monash Law Multiple academic opportunities available!Melbourne, Victoria, Australia 1 week agoSenior Consultant | Strategy & Business DesignMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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Job Title
Senior ITO Specialist