Join to apply for the Team Leader - Customer Service role at Stryker.We are seeking a Customer Service Leader to manage and inspire a high-performing team for our Virtual (Email/Admin) function, focusing on process improvements and delivering outstanding customer service. The ideal candidate leads with a solutions-focused mindset, embraces challenges, and enjoys coaching and developing team members.What Youll Do:Lead, Develop & Inspire Manage and mentor a team of 6, fostering a positive, results-driven environment.Drive Process Improvements Implement strategies to enhance efficiency, audit compliance, and service quality.Manage Stakeholder Relationships Collaborate with internal and external stakeholders and customers.Oversee Operational Reporting Ensure quality, compliance, productivity, and accurate, timely request handling using new technologies.Balance Priorities & Demands Manage workloads, team performance, and strategic goals effectively.Who Were Looking For:Required:At least 5 years in a customer-facing role, including 2+ years managing a successful team.Strong understanding of customer service operations, especially in the medical device industry.Full working rights in Australia.Preferred:Proven process improvement skills, identifying inefficiencies and enhancing workflows.Ability to handle difficult conversations professionally and foster productive relationships.Comfortable with challenges, eager to learn, and adaptable in a dynamic environment.Thrives under pressure, managing priorities proactively.Proficiency in JDE, Power BI, advanced Excel; SQL experience is a plus.Why Join Us?Make a difference by leading a team that improves patient outcomes.Grow by handling complex stakeholder interactions and navigating tough conversations.Own systems, reporting, and operational efficiencies to boost performance.Enjoy flexible remote or hybrid work arrangements.Competitive salary, benefits, parental leave, career development, incentives, and wellness perks.Please include a few lines at the top of your CV explaining "Why you would like to join Stryker as a Team Leader - Customer Service."Stryker is a global leader in medical technologies, committed to making healthcare better through innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide. #J-18808-Ljbffr
Job Title
Team Leader - Customer Service