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Job Title


Senior Customer Success Manager, Upmarket - APAC


Company : Curtin University


Location : Perth, Western Australia


Created : 2025-06-01


Job Type : Full Time


Job Description

Technical Lead - Student Business Systems & Solutions TeamJoin to apply for the Technical Lead - Student Business Systems & Solutions Team role at Curtin UniversityTechnical Lead - Student Business Systems & Solutions Team2 days ago Be among the first 25 applicantsJoin to apply for the Technical Lead - Student Business Systems & Solutions Team role at Curtin University$133,991 - $141,543 (G09) + 17% SuperannuationBased At Bentley CampusPermanent Full-Time, Commencing ASAP$133,991 - $141,543 (G09) + 17% SuperannuationBased At Bentley CampusJob Reference: 1002494About the Role:This position leads a team of solution engineers to support and enhance the Universitys Student Management System through the use of reporting tools, programming languages, and technical solutions. The Technical Lead is responsible for driving continuous improvement, implementing new functionality, and ensuring high standards and best practices are maintained across all team activities.Your responsibilities will include:Lead and mentor a team of solution engineers.Establish and maintain technical standards, processes, and best practices.Collaborate with SBSS Leadership to prioritise high-value, strategic projects.Oversee, review, and approve solution designs and development.Ensure alignment with technical architecture and governance frameworks.Strengthen cross-functional relationships, particularly with DTS teams.Promote continuous improvement through knowledge sharing and exploration of new functionality.Maintain team capability through knowledge retention and up-to-date documentation.Manage timely delivery of technical solutions in line with design principles.Support system integrations and provide expert advice on technical matters.Coordinate upgrades, maintenance, and support of Student Management Systems.Foster a positive team culture through coaching and support.Represent SBSS at committees and working groups as required.Act on behalf of the Manager or Director during absences when delegated.Perform other duties aligned with the roles responsibilities.What we are looking for (Selection Criteria)A demonstrated ability to lead and manage technical teams in a complex, enterprise system environment.Demonstrated problem solving experience in reviewing and analysing technical processes, practices and procedures.Demonstrated commitment to implementing best standards and practices.Demonstrated ability and commitment to improving and upskilling team members.Demonstrated ability to work effectively with cross-functional/agile teamsDemonstrated well developed verbal and written communication skills with the ability to communicate clearly and professionally across all levels of an organisationExcellent project and time management skills, with the ability to manage multiple projects and priorities simultaneously.As this is a continuing (permanent) role, you will require permanent work rights in Australia to be consideredAbout Curtin UniversityWe are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - We Offer You:Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!For more reasons to work at Curtin, please visit Us!If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents:Updated ResumeCover Letter outlining your interest and experienceA document addressing the section criteriaIf you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.Applications close: Sunday 25th of May 2025Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.Please note we are not accepting applications from recruitment agencies at this time.Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesHigher EducationReferrals increase your chances of interviewing at Curtin University by 2xGet notified about new Business Technician jobs in Perth, Western Australia, Australia.Perth Airport, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 3 months agoBusiness Development Manager (Machine Control Specialist)Welshpool, Western Australia, Australia 1 month agoBusiness Development Manager - Steel ManufacturingPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 1 week agoWelshpool, Western Australia, Australia 1 month agoProgram Manager, Executive Level 2, Business Grants HubPerth, Western Australia, Australia 2 weeks agoMurdoch, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 6 days agoWattleup, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoOsborne Park, Western Australia, Australia 4 months agoPerth, Western Australia, Australia 2 months agoProgramme Manager- Business Improvement Pilbara ProjectsPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 hour agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 month agoMaddington, Western Australia, Australia 2 months agoSales and Business Development Manager (Remote, Perth)Perth, Western Australia, Australia 5 months agoO''connor, Western Australia, Australia 4 months agoPerth, Western Australia, Australia 2 days agoWelshpool, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia A$45.00-A$50.00 6 days agoBusiness Development Manager-Public Sector & MiningPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 4 days agoWere unlocking community knowledge in a new way. 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