Job Title

Athos Commerce unites Searchspring, Klevu, and Intelligent Reach delivering practical tools for product discovery, data optimization, and multichannel selling. We help merchants grow by giving them sharper control over how products are found, merchandised, and sold across channels.Our solutions span on-site search, AI-driven product recommendations, merchandising, product data optimization, and marketplace reach. Together, they give e-commerce teams the tools to drive conversion, improve efficiency, and scale with precision.Were a global team backed by PSG, with offices across North America, Europe, and APAC building with speed, care, and ambition. We value clarity, curiosity, and practical excellence and were looking for people who want to build what modern commerce teams really need.Who You AreA leader who thrives on rolling up their sleeves, solving challenges and taking actionA customer-focussed operator that is passionate about delivering outcomesSomeone who enjoys working in a high-volume, high output fast-paced environmentWhat Youll DoThe Delivery Manager/Lead, APAC oversees the successful delivery of projects and technical support for the APAC region - to time and within budget. This includes management of successful customer onboarding and existing customer projects, with regional capacity plans and skills. The role ensures smooth and efficient delivery processes, driving operational excellence, and supporting the APAC business growth targets. The Delivery Manager is a strong executor with hands-on experience in customer operations, project management, resource allocation and reporting.How You Will SucceedFacilitate the successful technical delivery of projects to support organisational and customer goals - inline with project timeline expectationsEstablish scalable processes, handoff points and best practices for onboarding and technical support working with local and offshore resources, inline with global guidelinesManage and mentor a high-performing onshore technical team, including project managers, front-end engineer consultants, and technical staff - inline with budgets and capacity plansWork collaboratively with offshore delivery and support teams to allocate workload and ensure high-quality deliverables that meet client expectations are achievedTrack and analyse key performance indicators (KPIs) related to implementation and support to measure success, customer satisfaction, plus team performance, implementing any corrective actions neededAct as the primary point of contact for high-priority or complex technical escalations from the support or project management team, ensuring swift and effective resolutionDevelop tools and templates to streamline onboarding and project delivery processesUtilise delivery, support and project management tools, systems, and resources to enhance efficiency and effectiveness to scale delivery in region, continuously identifying and implementing process improvementsWork closely with the General Manager, APAC to track and improve the profitability of the delivery vertical by optimising operational efficiency, managing costs, and leveraging data-driven strategies to enhance revenue streamsCollaborate with engineering teams to address root cause analysis of issues, implement fixes, and uncover long-term solutions to recurring issuesCollaborate with Sales, Product, and Customer Success teams, as well as external tech partners to ensure alignment on customer needsWhat Were Looking ForDeep understanding of implementation and support processes, and best practicesExceptional project management skills and experienceExperience managing teams and driving performance in a fast-paced, customer-centric environmentExceptional resilience and ability to navigate change in a growing organisationStrong problem-solving skills and a positive outlook on challengesAbility to see challenges as opportunities for growth and improvementFast and responsive communication through to resolutionSkilled at identifying roadblocks and bottlenecks and putting action plans in place to resolveAbility to build and maintain strong relationships with stakeholdersStrong analytical and problem-solving skillsExperience working in a remote or hybrid work environment #J-18808-Ljbffr