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Introduction:Here at Early Settler, we are looking for people who share our innate passion for providing an exceptional customer experience. We love what we do and support each other to hit our goals.This is how we get the best of ourselves with the best of me!To support our most important asset, YOU, we provide you with:Enviable team member discounts on our fabulous productsHolistic Wellbeing programs to support you to be your best selfDiscounted health insurance with a leading health insurance provider for our AU teamWork/life balance with no late-night trading!Description:What is the Role:This role is responsible for ensuring high levels of customer satisfaction by offering a personalized experience, taking a genuine interest in getting to know our customers, and recommending items that match their needs. The role also involves achieving sales targets and Store KPIs (conversion, customer service score, average transaction value).Key Responsibilities:Ascertain customer''s needs and recommend matching items.Keep up to date with product knowledge to accurately describe features and benefits.Upsell and cross-sell where appropriate, informing customers about sales and promotions.Consistently provide exceptional customer service.Demonstrate our values in action during every customer interaction.Ensure store presentation aligns with Visual Merchandising (VM) guidelines.Assist, resolve, or escalate all customer concerns in an appropriate and timely manner.Skills and Experiences:Who you are:You love retail and understand the customer journey, making the magic happen to bring a customer''s vision to life.You are team-oriented and enjoy hitting and exceeding sales targets.You are proactive and appreciate #KeepingItReal.Whats needed to succeed:The ability to engage with customers to bring their home vision to life.An #J-18808-Ljbffr