Job Title

Senior Claims Service Consultant Liability | Customer & Operations | 12-month Contract Take ownership of your own portfolio of complex legal liability claims. Become part of a high-performing team that genuinely cares about your wellbeing. Enjoy ongoing opportunities for learning, development, and flexible working arrangements. Experience a highly autonomous quasi-legal role without billables. At Allianz, were proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. We prioritize care for our customers, the planet, and each other, hiring the best people to further our commitment to caring and securing the future for our customers. We promote an inclusive workplace where everyone feels they belong, fostering a culture of lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give back to the community, and be part of meaningful work that supports sustainability, mental health, and well-being. Role Overview As a Claims Service Consultant in our National Liability Claims team, you will support our customers and manage a complex portfolio of legal liability claims efficiently. You will gain technical knowledge and take ownership of your claims portfolio, aiming for the best outcomes for stakeholders. Responsibilities Manage a complex portfolio of claims from Public and Product Liability policies efficiently. Make policy coverage decisions, assess negligence allegations, and negotiate within delegated authority. Maintain high service standards for internal and external customers and build professional relationships. Communicate with stakeholders about claim developments, trends, and potential large losses. Negotiate with solicitors, loss adjusters, and service providers to achieve favorable outcomes. Represent and advocate at Tribunal Hearings, Settlement Conferences, and Mediations under senior guidance. Candidate Profile Tertiary qualifications in law or experience in a legal environment are desirable but not essential. Customer service experience across diverse stakeholders. Effective planning, prioritization, and resource management skills. Team player with a supportive attitude. Excellent communication skills, balancing understanding, empathy, and commercial acumen. Strong negotiation and conflict resolution skills. Aspirations for long-term career growth. Benefits & Perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes. Flexible Work-Life Balance: Enjoy flexible and remote work options. Career Development: Mentoring, global mobility, and access to extensive learning resources. Financial & Well-being Perks: Discounts on Allianz products, retail, tech, travel, and wellness initiatives, plus employee share purchase options. Our Culture We celebrate inclusion and equal opportunity, valuing diverse perspectives and talents. We are committed to creating an environment where everyone can thrive and reach their potential. Support & Adjustments If you need support or adjustments to participate fully in our recruitment process, contact careers@allianz.com.au for a confidential conversation. Join us. Lets care for tomorrow. www.allianz.com.au/careers #J-18808-Ljbffr