Job Title

The Opportunity Join UniSC and play a key role in shaping digital collaboration! You''ll drive the planning, design, and implementation of Workplace Technologies, focusing on Microsoft Teams, Exchange, and SharePoint to enhance communication and productivity. Supporting all UniSC campuses, youll translate business needs into user-centric solutions, develop digital literacy content, and contribute to policies and standards for seamless technology adoption. The successful candidate will lead the implementation of Artificial Intelligence initiatives, focusing on leveraging agentic AI to enhance operational efficiency, user experience, and decision-making across the university. They will also ensure the AI strategy aligns with the Microsoft technology roadmap, integrating with platforms like Microsoft 365, Azure AI services, Moveworks, and CoPilot, while promoting responsible and ethical AI practices. For more information, please visit us online Information Technology You will Enhance User-Centric Digital Workplace Services: Provide support and design for Workplace Technologies to meet staff and student needs, ensuring seamless experiences remotely and on-campus; Administer and Optimise Workplace Technologies: Manage Digital Workplace services including Microsoft 365, audio/video, endpoint technologies, and productivity applications to support university activities; Contribute to security, compliance, and governance of the digital workplace, ensuring effective integration with Exchange, Teams, SharePoint, and Entra ID, supporting business process digitisation; Maintain high customer service standards: Deliver services effectively, meeting key performance indicators through appropriate methodologies and tools. About you You are a problem solver with a passion for innovation, eager to enhance education through technology. Your strong organisational and interpersonal skills enable effective communicationverbally and in writingensuring clear documentation, adherence to procedures, and accurate records. You excel at providing responsive, client-focused support to users of varying technical expertise. As a team player, you collaborate well but also take initiative in a fast-paced environment. Your ability to gather and document requirements helps develop effective solutions, and you can create knowledge articles that empower staff and students through self-service resources. You will possess: A relevant degree with at least four years experience in Digital Workplace technologies, especially in communications and collaboration services, or an equivalent combination of knowledge, training, and experience, preferably in a large enterprise environment; Technical proficiency in Microsoft 365, audio/video, endpoint technologies, and productivity applications relevant to the university; Expertise in Microsoft Teams Voice, including setup, call management, auto attendants, and contact center operations, with skills in customer interaction, workflow management, and compliance; Exceptional support skills ensuring positive user experiences across Digital Workplace Technologies; Experience with enterprise communication and collaboration platforms, especially Microsoft 365 services like Power Platform, Exchange, Teams, SharePoint, and Entra; Knowledge of IT security, compliance, and governance principles related to Microsoft 365, using tools like AvePoint, Microsoft Purview, and Microsoft Defender; An understanding of the diverse IT needs of university staff and students, with an awareness of equity issues; Experience in project management, contract negotiations, SLAs, data analysis, and reporting; Familiarity with change management processes and IT service management frameworks such as ITIL. #J-18808-Ljbffr