Job Title

Integrated Customer Experience ConsultantJoin us for the Integrated Customer Experience Consultant role at A.P. Moller - Maersk.About MaerskMaersk is a global leader in integrated logistics with over a century of industry pioneering. We are committed to innovation, transformation, and redefining standards for efficiency, sustainability, and excellence. We value diversity, collaboration, and continuous learning, reflecting our commitment to understanding and serving our customers better.With over 100,000 employees across 130 countries, we shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and explore new opportunities to build a sustainable future.What We OfferThis role offers an exciting career in an international, fast-paced environment known for diversity. You will focus on building relationships with existing and new customers, working with professional teams where your contributions are valued and recognized.The PositionThe Customer Service Agent manages the customer experience by proactively identifying issues, building strong relationships, and proposing mutually beneficial solutions. The role is based in Melbourne (500 Bourke Street VIC); candidates from Sydney may also be considered.Job ResponsibilitiesServe as the primary contact for customers, ensuring smooth shipment lifecycle execution by coordinating with internal teams.Understand external factors affecting supply chains and customer needs, including urgency and service expectations.Align with customer expectations and respond with appropriate solutions.Ensure customer satisfaction across Maersks product offerings.Cross-sell and upsell logistics and related services.Manage vendor relationships and shipment planning without physical cargo handling.Proactively monitor shipments and communicate deviations with potential solutions.Go the extra mile to provide exceptional customer solutions.Job RequirementsExperience in supply chain or logistics preferred.Strong stakeholder management, interpersonal, and communication skills.Energetic, organized, and proactive.Analytical and problem-solving abilities.Good process understanding and digital proficiency.Proficiency in Microsoft Office.Ability to work under pressure while maintaining quality.Cost-conscious with a focus on optimization.Applicants may need to undergo reference checks, pre-employment screening, and background checks, including a Police Check, in accordance with legal requirements. We support accommodations during the application process. Contact us at accommodationrequests@maersk.com.Additional DetailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: OtherIndustries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr