Job Title

Help shape the future as a Dispute Resolution Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand. Were a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleAre you passionate about resolving disputes and helping people navigate challenges?Kickstart your career as a Dispute Resolution Specialistwith IAG! This role is perfect for launching your legal career and gaining hands-on experience in dispute resolution.Youll be part of a dynamic team dedicated to fostering a culture of excellence. In this role, youll play a key part in guiding customers and stakeholders toward fair and balanced resolutions, ensuring great outcome. We offer a supportive work environment with extensive training and development opportunities to help you succeed.Positions are available in IAGs Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams, and we welcome candidates in all major cities.We provide you with all the tools and training you need to thrive in this role from day one. We have multiple 12-month contract roles available, both full-time and part-time (3 days per week). We offer flexible work arrangements with a mix of work from home and in the office.What Youll Be DoingApplying legal knowledge to interpret insurance policies and resolve disputes, preparing correspondence, complaints outcome letters and dispute submissions to defend matters in the AFCA processEngaging in negotiations to resolve complaints with our customers in a fair and efficient manner, ensuring a thoughtful resolution process adherence to relevant laws and regulationsEngaging with customers and stakeholders, providing clear guidance and support.Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathyBuild relationship with a wide range of stakeholders and collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help our customersGaining relevant real-world experience that allows you to utilise your legal knowledge with opportunities for career advancementWhat Were Looking ForA foundational understanding or exposure to concepts like dispute resolution, legal principles, or insurance contracts dont worry if you havent worked in these areas yet, a willingness to learn is key!A Law Degree and/or mediation qualification or experience is a bonusA genuine focus on helping people, paired with strong communication skills, an ability to think critically, and creative problem solving to work through challengesConfidence in listening attentively and expressing your thoughts clearly, even when things get busy or complicatedA knack for staying organised and managing your time effectively, balancing tasks to deliver results in a dynamic environment.If youre eager to make a meaningful impact, build your skills through dedicated training and support, and be part of a collaborative team,wed love to hear from you! Applications close on Sunday 1 June 2025 at 23:59pm AEDT.Joining IAG, youll have access to a raft of benefits from across the Group:Supportive work environment with extensive training andmentorship opportunitiesWork from home and many more flexibility options with myFlexBoosted superannuation with 13%as standard5 myLeave days per year on top of annual leaveGreat employee network communitiesAward-winning recognition and reward program *employment type eligibility criteria applyABOUT USAs part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.Were ready for you. Apply today. #J-18808-Ljbffr