Job Title

Join our growing Customer Success Team at Resonate CX!Resonate is an Australian scale-up organization with an enterprise SaaS platform in Customer Experience (CX), leveraging machine learning, text analytics, and data visualization to deliver actionable insights to leading companies.We are hiring a Customer Success Manager to support our clients and drive success.**What you can expect:**The freedom to be 100% yourselfSupport and guidance to grow within your role and beyondA vibrant, supportive cultureEngagement with large local and international enterprise clientsExposure to leading technologies and product development**A day in the life:**Increase customer satisfaction by understanding platform usage and identifying gapsDrive platform adoption among end usersEngage with relevant stakeholders and ensure effective communicationCollaborate with marketing and implementation teamsUnderstand customer business challenges and how our platform fitsUpsell and cross-sell to grow revenueManage renewals**Requirements:**2-4 years of experience in customer success, sales, account management, or customer service with enterprise clientsStrong verbal and written English communication skillsProven success in renewals and upsellingAbility to build strong client and internal relationshipsCreative problem-solving skills**Interested?**Submit your resume, including goals achieved in previous roles, and a cover letter. We consider applications meeting all criteria.**Details:**- Seniority level: Associate- Employment type: Full-time- Industry: Software Development- Job function: Other #J-18808-Ljbffr