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Join to apply for the Client Service Centre Consultant - Moonee Ponds role at H&R Block Australia1 week ago Be among the first 25 applicantsJoin to apply for the Client Service Centre Consultant - Moonee Ponds role at H&R Block AustraliaGet AI-powered advice on this job and more exclusive features.Are you enthusiastic about delivering exceptional customer service? Do you enjoy engaging with individuals and providing helpful support? If so, this opportunity could be ideal for you.About Us: H&R Block is the largest tax preparation company in Australia, known for our expertise, reliability, and commitment to helping individuals and businesses with their tax needs. We leverage the latest tools and technologies to provide top-notch services to our clients.As a Customer Service Representative, you will be an integral part of our dynamic Contact Centre Team, responsible for contacting existing customers via telephone to remind them that Tax Season is here, and to book in for their annual tax return. You will engage customers in meaningful conversations and assist in booking their appointment. This role requires excellent communication skills, a customer-centric approach, and the ability to meet targets while maintaining a positive attitude.Responsibilities -Reporting to the Team Leader / Client Service Centre Manager, this casual contract will see you:Outbound Calling: Initiate outbound calls to existing clients based on provided lists or campaigns.Customer Engagement: Establish rapport with customers through active listening and effective questioning to understand their needs and preferences, and book them in at a time and location that is convenient to them.Call Targets: Meet or exceed targets by effectively assisting clients to book an appointment.Data Management: Accurately document customer interactions, update customer records, and maintain confidentiality of sensitive information.Compliance: Adhere to company policies and procedures, including compliance with regulatory requirements and quality standards.Team Collaboration: Collaborate with team members and other departments to ensure seamless customer service delivery and achieve organizational goals.About You -Experience in customer service.Thrive on providing great customer service to a client base of established clients.Full availability to work up to 38 hours a week, Monday to Friday, between 8am and 8pm, and every 3rd Saturday between 8:00am and 4:00pm, reducing to 3pm in AugustHave the flexibility to work with a rotating roster.Ability to follow processes.Must be willing to learn.Be confident, enthusiastic and passionate.Demonstrate excellent communication skills both written and verbal.What We Are Offering-Above award pay rates.A friendly team environment.Ongoing training.Genuine management support.No cold calling, only reminder warm calls to existing clients.Contact Centre is based in Moonee Ponds VictoriaWorking within a team of colleagues that are friendly and helpful.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAccountingReferrals increase your chances of interviewing at H&R Block Australia by 2xGet notified about new Client Services Representative jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 4 days agoFrankston, Victoria, Australia A$57,000.00-A$65,000.00 1 month agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$60.00-A$70.00 3 days agoBranch Customer Service - Epping Area - Expression of InterestProject Officer, Office of the Executive DirectorMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoExecutive Client Acquisition - Major Client GroupMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoSpecialist, Customer Service, Melbourne, AustraliaCollingwood, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMornington, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 days agoClient Services Representative | AEC + Specialty Care MoorabbinMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 50 minutes agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Specialist, Strategic AccountsMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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