Job Title

YOUR OPPORTUNITYWe are on the hunt for a newCustomer Care Consultantto join ourTrade Storeteam based inWhyalla SA!This role will be a fixed term full-time contract covering a team member on parental leave. However, with fantastic career development opportunities it''s a great chance for you to start your long term career with a Wesfarmers business.You''ll be working with a friendly and supportive team to serve customers via phone and email, and offering support on our Trade Counter when required.Some of your day to day tasks:Provide high level customer service via phone, email, in person, and our other business systemsSupport our Trade Store counter as required, customer requests, stock replenishment, general housekeeping, and other ad hoc dutiesAction requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframesUnderstand our customers sales history to identify service requirements, and pursue upsell opportunities when availableInform customers of new product range and services where applicableWhat you''ll bring to the team:Customer service experience in a trade store, call centre, or retail environmentWell-developed customer service skills with a customer first approachClear written and verbal communication skillsSelf-motivated and shows an interest in personal development within the companyAbility to multitask in a fast-paced high-pressure environmentExceptional organisational and time management skillsWhy our team enjoys being part of Blackwoods:To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:Team member discount card for Kmart, Bunnings, Target & OfficeworksContinuous career development to gain new skills and knowledgeA successful Refer-A-Friend program, earning up to $2,000 for each referral!Additional Wesfarmers discounts from over 300 corporate partnersFlexible working, with access to our All Can Flex program & more!NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.OUR STORYBlackwoods is Australias leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the worlds best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and lets help more people build a better Australia. #J-18808-Ljbffr