Job Title

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let''s sail towards a brighter, more sustainable future with Maersk.What we offer:This is an exciting career opportunity in an international, challenging environment known for diversity and high pace. You will focus on creating valuable relationships with current and new customers and work with highly professional teams where you will be valued, recognized, and well rewarded.You will collaborate with diverse colleagues committed to living Our Values and going all the way for our customers, society, and each other.The Position:The Customer Service Agent manages the customer experience by proactively identifying issues, building strong relationships, and providing solutions benefiting both Maersk and the customer. The role is based in Melbourne (500 Bourke Street VIC); candidates from Sydney may also be considered.Job Description:Be the primary contact for customers, ensuring smooth execution of the end-to-end shipment lifecycle by working closely with customers and internal stakeholders.Understand external factors impacting the customer''s supply chain, including their sense of urgency, service needs, drivers, and desires.Align with customer expectations upfront and respond with suggested solutions.Take full responsibility for customer satisfaction across Maersk''s product offerings.Cross-sell and upsell logistics and services products to customers.Manage vendor relationships and shipment order planning without physical cargo execution.Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.Willingness to go the extra mile to provide solutions and support to customers.Job Requirements:Experience in supply chain or logistics industry preferred.Excellent stakeholder management, interpersonal, and communication skills.Energetic, well-organized, and proactive.Strong analytical and problem-solving skills.Good process understanding and digital proficiency.Strong Microsoft Office skills.Ability to work under pressure while maintaining quality.Cost-conscious with an optimization mindset.Preferred candidates will undergo reference checks and pre-employment screening, including a National Police Check. We consider qualified applicants with criminal histories in accordance with legal requirements. Background checks related to employment and education history may also be conducted.#LI-AI1Maersk is committed to diversity and inclusion and is an equal opportunity employer. We welcome applicants regardless of race, color, gender, age, religion, national origin, marital status, sexual orientation, disability, or any other legally protected characteristic. We support accommodations during the application and hiring process; contact us at accommodationrequests@maersk.com. #J-18808-Ljbffr