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Expression of InterestSENIOR CLAIMS SERVICE CONSULTANT | MULTIPLE LOCATIONS | HYBRID WORKINGPlease note: We are actively seeking individuals with talent and expertise in this specific role to join our growing talent pool. If this opportunity interests you, we welcome you to submit an application, and we will reach out to you should a suitable position arise. Thank you.At Allianz Australia, were proud to be one of the worlds leading insurance and asset management brands, with a workforce as diverse as the world around us.ResponsibilitiesReviewing and identifying claims that do not fall within the scope of policies to ensure the correct outcome has been made.Liaising with stakeholders to discuss outcomes and dispute resolution.Preparing and drafting appropriate documentation for stakeholders when required.Developing customer relationships to understand and meet their needs, delivering a positive customer experience.Maintaining knowledge of insurance guidelines, legislation, regulations, and court decisions, and recommending policy changes for continuous improvement and compliance.About YouDemonstrated claims management experience in a complex customer service environment.Ability to optimize business value by delivering high-quality services and positive customer experiences.Technical knowledge of relevant insurance lines and associated legislation.High attention to detail and proficiency with systems, software, databases, and communication tools.Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, balancing understanding, empathy, and compassion with achieving commercial outcomes.Whats On OfferBeing part of a supportive, open-minded team focused on customer outcomes.A workplace that encourages authenticity and inclusivity.Support for work/life balance with flexible and remote working options.Access to over 10,000 learning resources for career development.Insurance products, deals, and discounts across retail, tech, travel, health, and well-being brands.Financial wellness initiatives such as superannuation matching, salary sacrificing, and novated leasing.Participation in our Employee Share Purchase Program.About AllianzAt Allianz, we value diversity and inclusion, fostering an environment where everyone can thrive and contribute. We are committed to making a positive impact through meaningful work on issues like climate change, mental health, and well-being.If you need support or adjustments to participate equitably in our recruitment process, please contact careers@allianz.com.au for a confidential conversation.Join us. Lets care for tomorrow. www.allianz.com.au/careers #J-18808-Ljbffr