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Join to apply for the SAP HCM (OM) Lead role at NSW Department of Customer Service1 week ago Be among the first 25 applicantsJoin to apply for the SAP HCM (OM) Lead role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$125,693.00/yr - A$138,510.00/yrFull-Time Temporary 12 months with the possibility of extensionParramatta location with hybrid working - weekly attendanceThis role sits in the Delivery team within Government Shared ServicesThis is a Talent Pool opportunity, which means you will be placed onto a Grade 9/10 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.About the teamThis newly established team''s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.The SAP HCM (OM) Lead will identify, analyse and facilitate improvements to business systems, processes and workflows aligned with the overall business and strategic requirements and the Department''s operational plans.Your day-to-dayReporting to HCM Delivery Lead - Government Shared Services, your role will:Design tools and implement processes to identify, analyse and facilitate improvements to business systems, processes and workflows aligned with the overall business unit requirements and the Department''s operational plans.Manage the development, facilitation, coordination and communication of initiatives and strategies applying best practice methodologies to ensure organisational consistency and improved business performanceProvide proactive and evidence-based advice and reports to the functional leads and Delivery Director to ensure the proposed solution considers the business requirements, identifies change impacts, and considers the sustainability of the recommended solution.Liaise with the internal customers and stakeholders to review and monitor effectiveness of tools, systems, methods and standards to ensure consistency and quality of outcomesSupport business users and test team with testing activities including updating test scripts and performing testing to ensure the solution meets requirements.Manage and co-ordinate planning and processes to ensure all critical business functionality is tested and a quality system is delivered and accepted by key stakeholdersSupport data migration team with data mapping and business team with data validation and verification.Perform cutover activities as required to ensure smooth transition to operations.To be successful in this role you will demonstrate:Ability to work independently and as part of a teamProvide leadership to other team membersExcellent knowledge of SAP Organisation Management functionalityKnowledge of SAP Personnel Administration and workflow functionalityKnowledge of public sector HCM, delegations and workflow practicesGood understanding of testing and data migration methodologiesExcellent knowledge of MS ExcelCapability to perform data mapping, data reconciliations and investigate issuesCapability to perform structured testing and support end users in user acceptance testingUnderstanding of HCM Hire to Retire processesSalary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via talentgss@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 9:59am Sunday 25 May 2025Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT System Operations and MaintenanceReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new SAP Specialist jobs in Parramatta, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoCarramar, New South Wales, Australia 1 month agoTechnology Consultant (Melbourne/ Sydney/ Brisbane)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSAP Internship_Creative Design and Learning Experience_SydneySydney, New South Wales, Australia 2 weeks agoSenior SAP EAM Functional Consultant - Contract - SydneySydney, New South Wales, Australia 2 weeks agoSAP AMS Presales Consultant - Melbourne or SydneySydney, New South Wales, Australia 3 weeks agoSAP Security access & controls IDM Consultant - Perm/Contract - SydneySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSAP Supply Chain Lead - Director - Technology ConsultingSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 21 hours agoSAP Finance Functional Consultant - FICO - ManagerSydney, New South Wales, Australia 6 days agoSAP BASIS Consultant - BTP & Security (Managed Services)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoAPAC Senior SAP Business Consultant (Large Enterprise)Sydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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