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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsPosition Summary:This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement.Responsibilities:Process client bookings over the phone, ensuring all relevant information is collected and entered into World/Bio Star in a timely and accurate mannerManage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions providedUpdate and maintain the World Courier Australia pricing database in line with information provided from the National Finance ManagerManage and maintain the companys clinical trial database by setting up sites with shipping documentation in a timely and accurate mannerReport Directly To:International Customer Service Manager/Supervisor.Minimum Skills, Knowledge and Ability Requirements:Provide leadership and directionEnsure optimum productivityRun a safe, clean and harassment free environmentCommunicate and build professional relationshipsApproachable Train/Coach othersMotivate others Professional conduct and role model for the departmentProficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc)What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full timeAffiliated CompaniesAffiliated Companies: World Courier (Aust) Pty. LtdEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The companys continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned #J-18808-Ljbffr