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Job Title: Senior Receptionist _Location: Yeppoon, QLDWork Type: Full-timeSalary: Aligned to Support Services Employee Level 3 or above Health Professionals and Support Services Award 2020Industry: Healthcare & Medical Medical AdministrationAt Vector Health & Performance (VHP), we exist to empower people to live stronger, healthier lives through movement, education, and connection. Our team delivers allied health services across Rockhampton, Yeppoon, Biloela, and regional outreach communities.We are currently seeking an experienced, values-aligned Senior Receptionist to join our Yeppoon Practice in a key administrative operations role. Working within the Support Services Employee Level 3 or above classification, this is an opportunity to take on enhanced responsibility across service coordination, systems improvement, and operational consistencywhile continuing to deliver exceptional front-of-house service.This role is suited to someone who can: Light up the room to make a patient or team-member feel valued; has highly developed organisation and time-management practices; is a proven problem solver; and who has high developed written and verbal communication skills.About UsAt Vector Health & Performance, our mission is to empower people to live stronger, healthier, and more fulfilling lives through movement, education, and connection. We deliver allied health services across Rockhampton, Yeppoon, Biloela, and regional outreach communities, supporting individuals and families to achieve better health outcomes at every stage of life.Our multidisciplinary teamincluding physiotherapists, exercise physiologists, and strength coachesis supported by a passionate and professional administration team that plays a central role in shaping the client experience and supporting high-quality service delivery.Our Core ValuesAt the heart of everything we do are four core values that guide how we work with each other, our clients, and the broader community:Non-Judgemental Care We foster a safe, inclusive, and respectful environment where every person is met with compassion, dignity, and understandingregardless of their background or circumstance.Positive Attitude We bring warmth, optimism, and energy to every interaction, ensuring that clients and colleagues feel supported and valued.Excellence We strive for continual improvement and uphold the highest standards in our professional practice, communication, and service delivery.Results Matter We are outcome-driven and committed to achieving meaningful, measurable progress for our clients, team, and community.About the RoleAs a Senior Receptionist, you will support the seamless delivery of care across multiple VHP locations, contributing to client experience, service innovation, and the coordination of clinic operations.While youll remain hands-on in reception and client service, youll also take ownership of key systems, oversee admin workflows, support junior team members, and drive process improvements aligned with best practice and business values.Youll work closely with our clinicians, leadership team, and client services team across Rockhampton, Yeppoon, Biloela, and outreach services, ensuring a high standard of service continuity and operational excellence.Key ResponsibilitiesLead the day-to-day reception and client services operations at the Yeppoon clinic, ensuring efficiency, professionalism, and responsivenessProvide high-level administrative coordination across bookings, waitlists, referrals, and diary management, collaborating with the broader team across all VHP sitesMaintain and troubleshoot practice management software (Nookal) including workflows, templates, billing setups, and client record integrityProcess complex transactions across multiple funding sources (e.g. NDIS, Medicare, DVA, private health), ensuring compliance and clear communication with clientsAssist with training and onboarding client services team members, guiding workflow priorities and modelling consistent service standardsCoordinate communication between client services team, clinicians, and management to support clear scheduling, room availability, and service deliveryCollaborate with the leadership team to review and improve systems, update knowledge bases, and contribute to audit readiness and service consistencyAdopt a solution-focused approach by proactively identifying and presenting resolutions alongside any challengesBuild trusted relationships with clients, families, plan managers, referrers, and partner organisations. Seeking new opportunities to build community relationships.Participate in projects that support innovation, efficiency, or the development of new client experiences and admin processesPromote and maintain a supportive, team-based approach that reflects VHPs mission to build stronger, healthier communitiesProactively identify and address potential team challenges to support and enhance a positive team cultureDemonstrate leadership aligned with company values to foster a positive and collaborative team cultureWho You AreYou are an experienced receptionist, with a caring, friendly and approachable nature, can display discretion and sound judgement professionally and takes initiative. You have an ability to light up the room to make a patient or team-member feel valued; has highly developed organisation and time-management practices; is a proven problem solver; and who has high developed written and verbal communication skills.Youll thrive in this role if you:Have 5+ years of experience in a medical, allied health, or community-based admin/reception role in the private sector.Are confident working across multi-site operations, with strong skills in remote communication, system consistency, and client coordinationHave advanced working knowledge of practice management platforms such as Nookal, Cliniko, or HalaxyUnderstand funding streams like NDIS, Medicare, private health, and have confidence handling billing discrepancies or claim queriesAre highly organised with the ability to triage competing priorities, plan across teams, and maintain a calm, professional frontCan provide informal support or mentoring to staff without necessarily holding a formal management titleHave excellent interpersonal skills and can communicate clearly and respectfully with a wide range of peopleclients, families, staff, and stakeholdersTake pride in supporting a values-driven organisation, where the quality of care and client outcomes are central to every decisionWhy Join Us?At Vector Health & Performance, youll be part of a purpose-led organisation that prioritises community, connection, and care. We offer more than just a jobwe offer the opportunity to lead, grow, and contribute meaningfully in a collaborative, values-led healthcare environment.Work with a multidisciplinary team that includes physiotherapists, exercise physiologists, coaches, and admin professionals who care deeply about their workBe part of a supportive, multi-site team serving Rockhampton, Yeppoon, Biloela, and surrounding regional communitiesStep into a key operational role where your decisions and systems thinking directly impact client experience and clinical efficiencyAccess ongoing development opportunities, structured mentoring, and the chance to shape how we deliver servicesEnjoy a workplace culture that prioritises respect, innovation, open communication, and team cohesionMake a real difference to the lives of clients and the success of your colleaguesBenefit from work life balance and asustainable approach to your workloadReceive competitive remuneration, aligned to the Health Support Services Award Level 3 or above, based on your experience and qualificationsApply NowTo apply, please submit your resume and a brief cover letter outlining your relevant experience and how you would contribute to the mission and culture of Vector Health & Performance.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Client Services Coordinator? How many years'' experience do you have in the healthcare services industry? Do you have customer service experience? Do you have a current Australian driver''s licence? How much notice are you required to give your current employer? Do you have a current Working With Children (WWC) Check?29d agoLocal Area Coordinator - RockhamptonCarers Queensland Inc.23d agoMedical ReceptionistYeppoon Family PracticeYeppoon, Rockhampton & Capricorn Coast QLD #J-18808-Ljbffr