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Job Category: Call Centre and Customer ServiceJob DescriptionZurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a travellers journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major brands.We have multiple Customer Service Representatives positions to commence on Monday 2nd June 2025. Youll receive comprehensive training in the office (approx. 5-7 weeks) and then have the flexibility of working from home 5 days a fortnight.So, whats the job?Youll be the first point of contact for INBOUND customer enquiries and complaintsYoull provide follow-up advice and support to both external customers and internal stakeholdersYoull work to meet the KPIs and quality expectations of the roleYoull build relationships and rapport with customers, the cornerstone of our successAnd what are we looking for?We are looking for driven individuals who are passionate about the customer experience, enjoy working within a structured environment and are ready grow their career.Youll be available to work 5 days a week on a rotating roster Monday-Sunday between 7:00 AM and 7:00 PM (AEST) (weekend hours are 9am 4pm, but you will not be rostered every weekend)Youll ideally possess previous contact centre experience or customer service / sales experienceYoull be able to demonstrate strong verbally and written communication skillsYoull be a team player and be able to work toward shared goalsYoull have a quick eye and attention for detail, and be able to use that information wiselyYoull be on top of your deadlines and match our positive and follow-through attitudeSo, why choose us?We share a global mission to look after travellers, at every step of their journey. We value optimism, caring, togetherness, reliability and determination.We have more than 1500 employees worldwide: were a global group of customer service professionals, digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists and finance experts.Job flexibility. We understand that flexibility is really important our Customer Service Representative positions officer a great hybrid model and a rotating roster which allows further flexibility to your day / week.Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, paid volunteer leave and a comprehensive paid parental leave scheme.Travel and work with us. Well help you keep travelling in your career, and abroad with free travel insurance. We also offer great discounts through our extensive travel partnershipsso start planning for your next trip today!Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.APPLY TODAY AND LET''S GO GREAT PLACES TOGETHER!#LI-Hybrid #J-18808-Ljbffr