Job Title

What To ExpectAt Tesla, our Tesla Advisors consistently deliver an incredible educational, immersive, and exciting experience to all current and future customers. They create memorable experiences on delivery day and serve as Teslas front line and brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Tesla Advisor, you will support customers from their first visit to our showrooms to their delivery day. You will help deliver an innovative buying and delivery experience for our groundbreaking vehicles.Success at Tesla requires energy, organization, and dedication. A passion for sustainable energy and creating exceptional client experiences are essential. While individual contributions are recognized, teamwork is crucial for success. We reward team players who support others and empower their colleagues.What You''ll DoEngage with walk-in guests promptly and personally, opening conversations and making them feel welcome.Educate prospective customers and current owners through calls, emails, texts, and outbound events about Teslas products, answering questions effectively.Maintain a healthy sales pipeline by collecting customer contact information, scheduling, and co-piloting test drives for interested individuals.Contribute to achieving monthly sales and delivery targets by meeting or exceeding individual KPIs.Execute sales and delivery operations proficiently, consistently providing a strong client experience with minimal guidance.Present, sell, and support the delivery and installation of the Tesla ecosystem.Provide excellent customer service throughout the sales, delivery, and ownership experience.Serve as the primary contact for all customer interactions during their purchase journey.Educate customers on the purchase and delivery process from initial contact to delivery day.Ensure vehicles are prepared for delivery appointments.Conduct comprehensive vehicle orientations tailored to individual customer needs.Handle trade-ins and documentation on delivery day.Perform Tesla direct deliveries from delivery centers to customer homes when needed.Perform additional responsibilities as required to meet business needs.What You''ll BringCustomer service experience.Enthusiasm and passion for transforming personal transportation.Ability to understand and communicate business and technical concepts.Strong teamwork mentality and reliability.Excellent communication skills and attention to detail.Deep knowledge of Tesla products and services, staying updated on EV industry trends and incentives.Flexibility to work evenings, weekends, and holidays in a retail setting.Valid drivers license with a minimum of 2 years driving record and a clean driving history.Ability to obtain necessary state licensing where applicable. #J-18808-Ljbffr