Job Title

Blackwoods Darwin City, Northern Territory, AustraliaCustomer Care Team Leader - Darwin NTBlackwoods Darwin City, Northern Territory, Australia2 months ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.YOUR OPPORTUNITYAre you an experienced team leader or supervisor looking for the chance to grow your long term management career? A unique opportunity has become available to join our close knit team inYOUR OPPORTUNITYAre you an experienced team leader or supervisor looking for the chance to grow your long term management career? A unique opportunity has become available to join our close knit team in Darwin NT!As our new Customer Care Team Leader no two days will be the same while you manage, coach and mentor your team to drive their success, so we''re looking for people who are confident leaders and communicators.This is the perfect opportunity for you to start your long term career with us, and our supportive management will provide you with all the training you need to be set up with success from the beginning!Your Key Responsibilities Include, But Not Limited ToAct as a role model by leading, coaching and mentoring a team of Customer Care Consultants to achieve optimum performanceConduct regular performance development discussions and planning meetings with all direct reports to clearly identify targets, as well as opportunities for career development and succession planningSupport and work collaboratively with other key stakeholders across the business to drive outstanding service for our customersPro-actively look for better ways of working and implement and integrate process improvements in line with the overall business strategyEnsure customer care key performance indicators are achieved and customer service expectations are exceededCreate a supportive, fun and engaging environment for our Customer Care team by being visible and leading by exampleTo Be Successful, You Will HavePrevious experience leading a customer service team in a high-pressure environmentProven ability to coach, mentor and develop team membersLead by example promoting our customer first valueFocus on process improvements to ensure all KPIs are met consistentlyThrive in a fast paced, ever-changing environmentCulture & BenefitsTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Permanent salary and incentivesTeam member discount card to use at Kmart, Bunnings, Target & OfficeworksAttractive Wesfarmers share plans every yearFlexible working with access to our ''All Can Flex'' programHighly successful Refer-A-Friend program earn up to $2,000 for each referral!Regular team events, celebrations, birthdays, milestones and BBQsFurther Wesfarmers discounted offers from over 300 corporate partnersGenerous paid parental leave and more!NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.OUR STORYBlackwoods is Australias leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the worlds best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and lets help more people build a better Australia.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesRetail Office EquipmentReferrals increase your chances of interviewing at Blackwoods by 2xGet notified about new Customer Care Team Lead jobs in Darwin City, Northern Territory, Australia.Darwin, Northern Territory, Australia 3 days agoDarwin, Northern Territory, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr