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Join to apply for the Senior Associate, Customer Success role at Aurora Energy Research1 day ago Be among the first 25 applicantsJoin to apply for the Senior Associate, Customer Success role at Aurora Energy ResearchGet AI-powered advice on this job and more exclusive features.DescriptionAuroras Software Solutions team is buildingDepartment: Software SolutionsLocation: Sydney, AustraliaDescriptionAuroras Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy asset owners, operators, developers, and investors, the platform changes the way that energy market analytics are performed and delivered. To best enable the user experience, both through product development and analysis delivery, Aurora is developing a global technical Customer Success team that provides the critical end-to-end interface between the underlying model development and the end user.We are currently looking for a Customer Success Manager to join the team in Sydney, to manage the APAC-based Customer Success team and deliver on the strategic objectives of the team. This role sits cross-functionally between the Advisory, Product, Research, and Commercial teams at Aurora, and is critical in enabling the expansion of Auroras software product suite in the APAC region.Key ResponsibilitiesManage the APAC-based Customer Success team and ensure that they are equipped to support Auroras software customers in the regionWork closely with senior management across relevant business functions to define and deliver on the long-term strategic objectives of the teamProvide specialised oversight and sign-off on key deliverables to ensure quality and consistency in client supportCoordinate with Customer Success managers of other regions to share best practice, transfer learnings and drive thought-leadership activities across the global teamCollaborate with the Regional Software Lead for APAC, planning resources to optimise the long-term client support experience across Auroras software suite in the regionWhat we are looking forRequired attributes:At least 4 years of professional experience in an analytical and knowledge-driven role, with at least 1 year of experience working in the Australian power marketStrong communication skills with confidence in client-facing situationsDemonstrated ability to work cross-functionally and align across stakeholders to deliver strategic outcomesResults-driven, with a high degree of persistence in reaching goals and a hands-on approach to ensuring targets are achievedStrong analytical capabilities in engineering, business, economics, or similarStrong team playerDesirable attributes:Experience managing a teamKnowledge of multiple power markets in APACPower markets analysis and/or modelling experienceConsulting experienceWhat we offerHCF Private health insurance25 days annual leaseNovated car leasingPaid parental leaveSpecsavers corporate eyecare packageDirect engagement with clients through Aurora conferences, workshops and webinarsAccess to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspectsThe Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesResearch ServicesReferrals increase your chances of interviewing at Aurora Energy Research by 2xGet notified about new Customer Success Associate jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoCustomer Success Specialist - Entry LevelSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 5 days agoPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 2 weeks agoSydney, New South Wales, Australia 6 days agoNorth Sydney, New South Wales, Australia 1 month agoGrowth & Customer Success Specialist @ SupplyScopeCrows Nest, New South Wales, Australia 4 days agoCustomer Success Manager - Growth & RetentionSydney, New South Wales, Australia A$85.00-A$85.00 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 2 weeks agoNorth Sydney, New South Wales, Australia 2 months agoWere unlocking community knowledge in a new way. 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