Job Title

Add expected salary to your profile for insightsWe have an exciting opportunity for an experienced frontline leader in Disability to join our Client Experience team in Melbourne. At Nextt, we enjoy a hybrid working model. Our purpose-built office is in the heart of the CBD with a portfolio in the North/West suburbs of Melbourne. This position requires regular travel in the community.NexttWe are passionate about delivering person-centred care. As a leading NDIS provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our customers and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.Am I the next Client Experience Manager?Ask yourself. Are you as passionate as we are about delivering the best service to our clients? Are you values-led, a strong supportive leader, have a keen eye for detail, and are commercially savvy?Your key roles and responsibilities:You''ll manage a portfolio of clients and a highly motivated workforce to provide the best support available, whilst working with your key stakeholders to promote business in the region.Youll bring an energetic, solution-focused, sustainable and growth mindset.Drive your team to deliver tailored services to clients ensuring an excellent experience.Be an engaging and collaborative leader, driving a high-quality and supportive team culture of valuing people, that is focused on outcomes through coaching and mentoring.Collaborate on a responsive workforce plan that attracts, engages, and retains Support Workers.To set you up for success, we ask that you:Have a strong leadership and management background with a minimum of 2 years of experience.Qualifications: minimum Certificate IV in Disability.Are passionate about providing the best support to clients, their circles of support, and Support Workers.Are results driven with a demonstrated ability to empower others.Have experience within Disability, NDIS a bonus but not essential.What will we offer you?A fulfilling role:one where you''ll see firsthand the positive impact you have on people''s lives every day.Competitive Salary Package:we know how important your role is, and we''ll compensate you accordingly.Work Life Balance: at Nextt we have a bubble structure which limits the size of your portfolio - ensuring you have the capacity to provide the very best client experience.Career Growth:access to a range of training programs, networking opportunities, and upskilling initiatives.Supportive Team Culture:we are known for being supportive and positive, and you''ll have the option to work in a flexible hybrid role.Hopefully, you know what we want from our new Client Experience Manager by now. If this sounds like you, please apply with your resume and a cover letter outlining how your skills, experience, knowledge, and values are a great match.If you are interested and would like a confidential chat, please reach out to our Recruitment Partner: Christina Katopodis E: [emailprotected] We look forward to hearing from you!!Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Disability Service Manager? How many years of people management experience do you have? Do you have a current Working With Children (WWC) Check? Do you have a current NDIS Worker Screening Check? What is your annual salary expectation? How do you approach situations where clients, stakeholders, or family members are frustrated or difficult? How do you motivate your team of DSWs, set clear expectations, manage underperformance, and validate their efforts while encouraging them to take initiative in proactive client care?At Nextt, we are passionate about delivering person-centred support. As a leading Disability Services provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our clients and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve. We provide quality support to over 1,200 clients each year!Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities.Our Values are Principled, Committed, Responsive & Creative.At Nextt, we are passionate about delivering person-centred support. As a leading Disability Services provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our clients and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve. We provide quality support to over 1,200 clients each year!Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities.Our Values are Principled, Committed, Responsive & Creative.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr