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About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet as we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with people and the world around us.About the location:When you think about Four Seasons, unparalleled luxury may come to mind. But what is luxury, really? To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in genuine care experienced during your stay, and defined by humanity and generosity. This starts with our passionate team, welcoming you to be the center of our world, anywhere in the world always with a human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the historic Rocks district, near the sparkling Harbour and buzzing CBD. Chic rooms and suites embrace iconic attractions just steps away, while our award-winning restaurant and street-front bar are destinations in themselves.About the role:Reporting to the Front Desk Manager, this pivotal role is responsible for leading the daily operations of the Telecommunications Department, ensuring each guest interaction reflects the intuitive, warm, and seamless service that defines Four Seasons Hotel Sydney.What you will do:Oversee the daily operation of the Telecommunications departmentLead, coach, motivate, and develop our onsite telecommunications teamEnhance and maintain our high service quality and standardsMaintain global standards in communications-related areas, including FS ChatCollaborate closely with other departments such as Reservations and Front Desk on a day-to-day basisWhat you will bring:A minimum of 1 year experience in a similar role within reservations or front office in a large international hotelSound understanding of Rooms DivisionStrong written and verbal communication skillsOpera experience is essentialThe ability to inspire the team with a hands-on approach and lead by exampleThe ability to work weekends and evenings, as the department operates 7 days a weekWhat we offer:Competitive salary, wages, and comprehensive benefits packageExcellent training and development opportunitiesComplimentary accommodation at other Four Seasons Hotels and ResortsComplimentary dry cleaning for employee uniformsComplimentary employee mealsIf you think you are a fit for this role, we look forward to receiving your application!We carefully review each resume to select those who match the preferred qualifications. If selected, we will contact you to set up a time to get to know each other. #J-18808-Ljbffr