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Join to apply for the Small Business Onboarding Associate role at NAB2 days ago Be among the first 25 applicantsJoin to apply for the Small Business Onboarding Associate role at NABYour daily work makes a difference to millions of customersBring your ideas, ambitions, and passions both in and outside of work6 months fixed term opportunity- work from any capital cityYour daily work makes a difference to millions of customersBring your ideas, ambitions, and passions both in and outside of work6 months fixed term opportunity- work from any capital cityOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.The role:In this role, you are the primary level of support for our valued Small Business customers. You will strive to provide a high level and quality service to our customers through all stages of their business cycle and are an expert in handling customer enquiries & ensure servicing, simple lending & compliance activities are completed to high quality and within SLA. You proactively identify new business opportunities through deep and meaningful customer conversations for both new & existing customer.Each day, youll go above and beyond to:Manage inbound phone, referrals & NUW enquiries from our BDSB customers & colleaguesAuthenticate customers, checking EFLOAs to protect our customers account security, and create a seamless interaction experience if enquiries are referred onto another teamPromote digital channels where available & proactively coach customers to uplift digital adoptionManage ambiguity & difficult conversations, and still deliver to our values to serve our customers well.Provide solutions and understanding the goals and motivations of our business customersMeet personal sales and referral/conversion targets with conversion to draw down, and aid retention to give value to the customers & protect and grow market shareProcess, manage and support customers and bankers with applications utilising NAB programs to risk and correct process.Meet NPS targets & Customer Experience call compliance and quality scores, and hold exceptional customer advocacyWere looking for the best and brightest to deliver the best for our customers. Youll need:Demonstrate knowledge of business key issues and financial acumen, and to be able to articulate customer centric solutionsBe motivated, self-driven and passionate about customersExceptional written & verbal communication, to authentically build trust and rapportExceptional conversation skills, questioning and active listening techniques to engage in curious but natural and effective discovery conversationsExperience in working to KPI or performance-based resultsFoundation in financial acumen and the ability to communicate in simple language with customersDesire to explore and establish a career in bankingExperience in a phone-based role is desirable but not mandatoryA diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That''s why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 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