Job Title

Field Service Technician (qualified mechanical/electrical/dual trade)Up to $55 per hour + regular OT + car + superAGITO are a multinational engineering and manufacturing company who design, manufacture, implement, and support automation, robotics, and other material handling solutions.Our expertise and industry knowledge are in the areas of food and beverage, logistics, distribution, production, post and parcel and other materials handling applications.AGITOs recent joint venture partnership with Hilton Food Group is a key driver for our growth and global expansion, and with the support of Hilton, we are advancing into new markets and new regions and transforming the automation sector.This position offers the right person an opportunity to get into and progressive business that has career advancement opportunities.PURPOSE OF ROLEThe Field Service Technician is responsible for conducting routine service and maintenance work, responding to breakdowns and urgent repairs, making retrofits, and providing installation and supervision support for various projects. This includes inspecting equipment, identifying and resolving problems, and performing preventive maintenance.It is crucial for the Field Service Technician to adhere to company procedures and standards. This involves following safety protocols, using the appropriate tools and equipment, and documenting all work performed.The Field Service Technician must provide excellent service and support to ensure customer satisfaction. This entails being prompt in addressing customer requests, resolving issues efficiently, and maintaining clear and concise communication.Additionally, the Field Service Technician will be required to support areas of the business beyond routine maintenance. This includes involvement in commissioning activities and site supervision responsibilities. These tasks may involve overseeing the installation and start-up of equipment, coordinating site operations, and ensuring efficient project execution.This is primarily an outward facing role:Inwardly:- liaising with the Service Manager- liaising with Project Manager- liaising with the engineering departmentsOutwardly:- liaising with customer- liaising with sub contractorsKEY ACCOUNTABILITIESProactively ensure personal safety and the safety of others by complying with the Company''s health and safety policies and procedures.Implement and improve all aspects of regular, planned, and routine maintenance at customer sites.Undertake all aspects of breakdown and repair and standby maintenance support at customer sites.Be part of the company''s technician on-call rotation, providing support and assistance outside of regular working hours as required.Develop training protocols and deliver training both internally and to external customers, for both operational and technical personnel.Collaborate with all areas of the business to support activities such as Projects, Breakdowns, Change Requests, Technician on call, Testing, Commissioning, Hyper care, and Operations as required.Ensure that all customers receive the agreed level of service and support.Ensure that the work is carried out to the Company''s technical standards while adhering to agreed Company health and safety standards.Utilise AGITO''s systems to ensure the timely completion of tasks and proper documentation according to Company standards.Identify continuous improvements opportunities.Provide support to other areas of the business on an ad hoc or temporary basis, as required.Write and update knowledge base documents, H&S, spare parts etc.DUTIESCompliance with and continual monitoring of all safety, hazards, OHS and hygiene mattersRespectful and appropriate handling of company resourcesAccurately complete required paperworkFoster an environment of open, honest and respectful communication particular where risk is concernedPromptly escalate major issues/equipment faultsTASKSRoutine service and maintenance workResponding to breakdowns and urgent repairsMaking retrofitsInspecting equipmentIdentifying and resolving problemsPerforming preventive maintenanceSite supervisionKEY EXPERIENCE, KNOWLEDGE & SKILLSMechanical or Electrical qualifications, with experience in both disciplinesHealth and safety knowledge and complianceWillingness and flexibility to travel to other sitesReporting and administrationEffective time management and planning skillsAdaptable and able to prioritiseAbility to think ahead and anticipate problems, issues and solutionsAT AGITOWe are all about creating better experiences for our customers and for each other. Our core values are:DRIVEN: We strive for the best and beyondCREATIVE: We encourage our team to pioneer new solutionsETHICAL: We always do what is right by our stakeholdersCUSTOMER FOCUSED: We deliver practical and enduring resultsSAFE: Home safe...everydayWe work hard to support and nurture our people, and as the business continues to expand into other markets and geographical locations, we offer ongoing career development and opportunities for our team.Please note:To apply you must reside in AU & hold Permanent working rights.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? Have you completed an electrical qualification? How far are you willing to travel for work? Are you available to travel for this role when required? How much notice are you required to give your current employer? How many years'' experience do you have as a field service technician? How many years'' experience do you have as a mechanical fitter? How many years'' experience do you have as an electrician?Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr