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Join one of AFR Boss Best Places to Work as a Senior Client CoordiantorAbout UsAt Prestige Inhome Care, we''re not just a care provider; we''re a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.About The RoleLead and support a team of Client Coordinators, overseeing task allocation and service delivery through data-informed planning.Manage client information systems, ensuring accurate, secure data collection to support reporting, compliance, and service improvement.Regularly analyse client datasuch as service usage, demographics, and engagementto identify trends and improve operations.Dashboards and reporting tools to monitor key performance indicators and evaluate service effectiveness.Investigate complaints, incidents, and feedback to identify root causes and recommend service improvements.Establish data governance frameworks and reporting protocols to support audits and strategic decision-making.Lead quality improvement initiatives by evaluating service analytics and recommending policy and procedural changes.Document workflows and share insights across teams to encourage consistent, data-driven practices.Contribute to service policy development using evidence and stakeholder feedback to ensure compliance and client responsiveness.ABOUT YOUThe Ideal Candidate Will PossessExperience in community care/ home based care services.At least 3 years work experience in a similar role environment with evidence of capability to lead a team in a dynamic settingExcellent communication and interpersonal skills.Highly developed organisational and prioritising skills.Ability to prioritise and meet deadlines.Demonstrated self-awareness and self-management ability.Computer literate for work processing, data base management.Proactive and focused on continuous improvement.Proven problem solving and conflict resolution skillsWhat''s in It for You?Were proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running! This back-to-back recognition is a testament to the supportive, empowering, and values-driven culture weve built, and continue to build together.At Prestige, we genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client''s homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy.This national recognition reinforces what weve always known, when our people feel valued, respected, and supported, they thrive. And when they thrive, so do our clients.Heres just some of what you can expect when you join the team:Work Flexibility: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role.Work From Anywhere: For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc)Your Birthday Off: Take your birthday off each year because it should be celebrated.A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans.Grow and Learn: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.Give Back: Access One paid Volunteer Day to make a meaningful impact in your community.Celebrate: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support.Come and be part of one of Australias Best Places to Work, not just once, but two years in a row!APPLY NOWJoin us and be part of a team that values client focus, kindness, joy, trust, and agility. Apply now with your Resume and Cover Letter addressed to Jason Beardsley. Let''s make a difference together!Applications close 18th June 2025We are committed to respond to every applicant!If you do not receive a response within a week of submitting your application, please email *******@prestigeinhomecare.com.au or call Jason on 1300 10 30 10At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling 1300 10 30 10 or email *******@prestigeinhomecare.com.au #J-18808-Ljbffr