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Join to apply for the Spvr/Lead - Customer Service role at World Courier12 hours ago Be among the first 25 applicantsJoin to apply for the Spvr/Lead - Customer Service role at World CourierGet AI-powered advice on this job and more exclusive features.Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsPrincipal Duties & ResponsibilitiesResponsible for the daily running of the Customer Service team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilised correctly and to the maximum, to ensure that calls and customers are being dealt with appropriatelyTo ensure that all customers receive the highest level of customer service and departmental standards remain highObserve and evaluate the teams performance and offer assistance/ support to All Customer Service staff and Team leadersEnsure all members of staff are up to date and fully trained on all new guidelines / Standard Operating Procedure and technological changesConduct regular Customer Service meetings to discuss the general running of the departmentIdentify areas where change may be required and implement the change if appropriateResponsible for recruitment and Training of all new Personnel to the departmentEnsure that regular individual Feedback sessions are carried out to evaluate performance of all Team membersHold regular meetings with Customer Service Team leaders to ensure continued staff developmentConduct and document annual Appraisals with all staffEssential Knowledge & SkillsAble to follow procedures & instructionsAble to take on projects at the request of managementAble to provide relevant information on requestGood communication skills verbally & writtenPersonal Attributes And DispositionAbility to work as part of a team and independentlyHave excellent interpersonal skillsSelf motivatedRemains Calm under pressureFlexible attitude for working shifts and last minute coverageHigh attention to detailUses own initiativeAble to prioritise workloadFriendly & politeDependable, reliable and trustworthyWhat Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full timeAffiliated CompaniesAffiliated Companies: World Courier (Aust) Pty. LtdEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The companys continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at World Courier by 2xGet notified about new Customer Service Lead jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 6 days agoScoresby, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$80,000.00-A$100,000.00 2 days agoPort Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoCommunications & Knowledge Lead Customer CareMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne Airport, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCollingwood, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoPort Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$115,000.00-A$120,000.00 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 5 days agoNoble Park, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 6 days agoWere unlocking community knowledge in a new way. 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