Job Title

Be the First Voice Our Customers Hear Join CommBox as a Level 1 Support Engineer Why CommBox? At CommBox, we dont just build premium interactive screens we shape how people teach, meet and solve problems. From bustling classrooms to busy boardrooms, our tech helps people connect and collaborate seamlessly. Were a fast-growing Aussie company with big ambitions and an even bigger heart. If youre tech-curious, people-focused, and ready to kickstart your career in support, we want you on the team. Your Role in the Team As a Level 1 Support Engineer, you''re the first point of contact for our customers the friendly, capable voice on the other end of the line. Youll help users solve common issues quickly and confidently, while learning the ropes of technical support in a real-world environment. What Youll Do Respond to customer questions via phone, live chat or our ticketing system Log and categorise support requests accurately to keep everything running smoothly Solve common issues using step-by-step guides Escalate trickier problems to the Level 2 team with detailed notes to speed up resolution Help improve our knowledge base by flagging recurring questions and outdated content What Youll Bring 02 years experience in IT, helpdesk or customer support grads welcome! A basic understanding of operating systems and web browsers (Windows, macOS, Chrome, etc.) Good instincts for troubleshooting you like solving puzzles and helping people Clear communication and great listening skills especially when customers are stressed Familiarity with tools like Hubspot, Zendesk, Jira Service Management or Freshdesk (a bonus, not a must) Lifting screens (medical screening required) and Drivers License is required (P-Plates is fine) Why You''ll Love Working Here In-office role in Warriewood (must live on Northern Beaches or Northern Sydney) Supportive team that backs your growth and learning Work that actually helps people every day Regular team lunches, offsites, and good coffee (always) A chance to grow into Level 2 or 3 roles we promote from within Ready to Launch Your Tech Career? Apply now or drop us a message wed love to hear how youd make a difference as part of the CommBox support crew. #J-18808-Ljbffr