Job Title

Company DescriptionSO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.Job DescriptionWe are seeking a professional and customer-focused Reservation Agent (Arabic speaker) to join our team at SO/ Uptown Dubai. As a key member of our reservation department, you will be responsible for handling incoming calls and inquiries in a friendly, efficient, and detail-oriented manner, ensuring exceptional customer service for our guests.Answer incoming calls and respond to email inquiries promptly and professionally, providing accurate information about our accommodations, services, and promotionsProcess reservations, modifications, and cancellations using our property management system, ensuring all details are entered accurately and in line with standard operating proceduresUpsell and cross-sell hotel services and amenities to maximize revenue while meeting guest needsHandle guest inquiries and complaints with empathy and professionalism, working to resolve issues efficientlyMaintain up-to-date knowledge of hotel facilities, services, and current promotionsCollaborate with other departments to ensure seamless guest experiencesPrepare and maintain accurate reservation records, reports, and statisticsAssist in achieving department goals and objectivesAdhere to all company policies, procedures, and safety standardsQualificationsFluency in Arabic and English, with excellent verbal and written communication skills in both languagesProven experience in customer service, preferably in the hospitality or travel industryStrong interpersonal skills with the ability to interact professionally with guests from diverse cultural backgroundsProficiency in reservation software and booking systems (experience with Opera PMS is a plus)Familiarity with Microsoft Office applicationsExcellent time management and organizational skillsDetail-oriented with a strong focus on accuracyAbility to work well in a team and collaborate effectively with other departmentsFlexible to work in shifts, including weekends and holidaysKnowledge of local culture and customs in DubaiAbility to remain calm and professional under pressureStrong problem-solving skills and the ability to make decisions independentlyPassion for delivering exceptional customer experiences #J-18808-Ljbffr