Job Title

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.Job DescriptionExciting opportunity working within our QantasLink Airports TeamLocated at Sydney Domestic TerminalPermanent Part Time Opportunity, working a 7 day rotational shift rosterThink of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. Taking ownership is critical.Whether were working individually or as a group, we challenge ourselves to make progress and deliver results. Weve built a high performance culture, and you can be sure well hold you to those expectations. Youll be challenged to make the impossible possible. Along the way, youll have plenty of fun, meet amazing people and have experiences like no other.Our customer service function represents us on the ground and in the air. This is where memories are made - from welcoming our customers at check in, to looking after them on board, we deliver the best in service and customer care.The services in our airports are the heart of the Qantas product and customer service experience. Right across airport terminals, our people make it happen for our customers. Airports are the heart of our operation. Its here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.As a Customer Service Officer, youll create a welcoming environment, so customers start their journey with us in a way thats positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, problem solving, caring for our unaccompanied minors and providing information for customers.Youll HaveThe ability to work a 7-day rotational shift roster covering a range of hoursBe comfortable with a roster which at times would see you working a minimum 12 hours per weekFace to face customer service experience within the hospitality, tourism or other customer focused industriesA passion for customer service with a proactive ''can do'' attitudeA proven ability to manage and diffuse difficult situationsWell-developed problem-solving skills and able to follow through to resolutionA strong communicator, and listenerAbility to work both in a team environment and independentlyAbility to adapt to an ever changing, fast paced operational environmentCompassion and empathy for special needs customersExceptional personal presentationComputer literacy and proficiency including Microsoft Office (Excel, PowerPoint, Outlook) - preferredSystem knowledge in Amadeus - Altea Customer Management - preferredPlease note: It is essential for this role that you are in based in Sydney and have the ability to work a 7 day rotating roster.Why the Qantas Group?Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means youll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, weve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.Well support your wellbeing: Whether its learning to better support your own and others mental health, our interactive wellbeing app or your very own tailored nutrition plan.The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability.Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.If youre ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Sydney Customer Experience team.Applications close: 1 June 2025 #J-18808-Ljbffr