Job Title

Patterson Cheney Cars and Trucks is a dealership with leading automotive brands, including Toyota, Mercedes-Benz, Holden, Isuzu, and multiple truck brands. We are seeking Customer Relations Specialists to join our team at the Customer Relations Centre in Dandenong.Key ResponsibilitiesAnswer incoming phone and internet enquiries professionally and engaginglySupport our dealerships by fulfilling requests, clarifying information, completing bookings, and forwarding requestsMaintain accurate records of customer interactions and transactionsCollaborate with other departments to ensure customer satisfaction and resolve issues promptlyIdentify and escalate complex customer concerns to managementUpdate relevant data and bookings accurately using multiple software systemsContribute to a performance-driven culture through set KPIsThis role is non-customer-facing and suited for a team player with a positive, customer-centric attitudean ambassador for all brands under Patterson Cheney.Skills & ExperienceAutomotive experience is not required; experience in sales or customer service is preferred (training provided)Friendly, helpful phone mannerAbility to quickly build rapport with customersStrong communication skills, both written and verbalAbility to follow procedures and policiesProblem-solving skills (each call is unique)Proficiency with computer systems and softwareGenuine interest in exceeding customer expectationsBenefitsBase salary plus performance incentivesFull-time rotating roster between 7:30 and 17:30Part-time options available (3-4 days/week)Hybrid flexible working arrangements post-trainingSupportive work environment with a dedicated managerOn-site parking and proximity to public transportExtensive training, development, and career growth opportunitiesDealership discounts and job security in a growing, privately owned businessEmployee Assistance ProgramJoin Patterson Cheneys Customer Relations Centre and be part of Australias leading automotive group.Application ProcessPlease attach your resume; applications will be directed to our Talent Acquisition Specialist. Successful applicants will need to undertake a National Police Check.About Patterson Cheney GroupWith over 800 employees, we are one of Australia''s largest automotive businesses, representing multiple brands and serving customers since 1915. We pride ourselves on excellent customer service and a supportive work environment.We are an equal opportunity employer and welcome candidates of all genders, races, religions, and ages. No agency applications accepted. #J-18808-Ljbffr