Job Title

Add expected salary to your profile for insightsZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. With its comprehensive product portfolio, the company offers integrated solutions for established vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility. ZF continually enhances its systems in the areas of digital connectivity and automation.ZF Services Australiais responsible for both Original Equipment Sales as well as servicing the Aftermarket through Technical Support, Part Sales and Remanufacturing. ZF Oceania covers Australia, New Zealand and the Pacific Islands.ZF Services Australia, based in Sydney''s West is looking for anexperienced Parts Interpreter.The RoleThis Sydney based position is responsible for providing a high standard of customer service through product identification, interpretation, advice on product, availability, and pricing, and to ensure efficient processing and supply of customer orders for ZF products.Principle AccountabilitiesHandling of customer enquiries via Phone, Email and Chat in a timely manner.Responsible for efficient product identification and interpretation and processing for customer sales enquiries, orders and invoicing.Develop and maintain a high level of product knowledge and technical capacity to assist in interpreting customer requirementsActively seek and maintain customer master data in the CRMSupporting in assigned duties by any other Customer Solutions Team members in periods of absence or high activityProvide a professional experience including answering phones promptly, responding to email and CRM case management enquiriesERP customer order entry and ongoing managementQuotation management, follow up quotes and resolve accordinglyEnsure customer satisfaction with friendly efficient and timely communicationDelivery and transport tracking enquiriesKnowledge & ExperienceProduct identification and Interpreting skillsStrong verbal and written communication skillsTime management skills, Multitasking and prioritisationThe ability to skilfully handle difficult customers and grievances.Ability to communicate at all levels of the business.Intermediate Microsoft Office skills including Excel and Power Point and OutlookWork Independently and as part of a teamWork well in a cross functional environmentAccept and promote changeFamiliarisation with Navision (or similar) ERPsystemPersonal QualitiesWork well under pressure and be able to manage multiple tasks professionallyMust be able to deal with ambiguity by asking quality questions, documenting answers and agreed next steps to prevent rework or over-promising and under delivering.Self-motivated and able to prioritiseStrong problem solving skills and ability to make decisionsMust have strong interpersonal skillsOut of the box thinkingTeam PlayerWork in an inclusive, multicultural environment where different ideas drive better outcomesSupportive leadership and team dynamicsEmployee referral program - $1000 cash bonus for successful referral of candidates that pass probationZF fosters a culture of empowerment - your voice matters hereTake your birthday off - on usWork from home - 2 days per week after probationRetailer discounts - inc Hoyts, Coles, Amazon and moreMonthly catered town hall meetings - meet, greet and eat!Stay refreshed with weekly fruit deliveriesRemuneration:Salary will be determined based on experience and skill level.Local incentive plan - BonusHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a parts interpreter? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Are you willing to undergo pre-employment drug and alcohol screening? What''s your expected annual base salary? How many years'' experience do you have as an Automotive Parts Interpreter?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr