Job Title

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, HobartHotel: Hobart (HBAHO), 110 Liverpool StreetAt the start of the day or the end of one, is there anything more welcoming than a smiling face? As Club Lounge Attendant, you will work in our VIP lounge providing exceptional service to our most loyal guests.You will connect with guests, providing them with inside knowledge of Hobarts bucket list, ensuring they feel acknowledged, welcome and informed. You will work collaboratively with the Front Office, Crowne Meetings and Food & Beverage teams to create unique guest experiences, ensuring smooth food service and other guest needs are met.Your day to dayHelp guests - ensure guests are greeted upon arrival and make time to interact effectively. Youll be happy to help if a guest needs direction, facilities explained or something as simple as a toothbrushHelp the team - you are always around to help your teammates and share the workloadCreate a warm welcome to everyone and set the tone for each guests experienceYou will report to the Club Lounge Manager on your day to day and assist with creating memorable experiences for our VIP guestsManage guest accounts - making sure our guests check-in to the hotel, enjoy their stay, and then have the correct billing for a smooth departure experienceBalance your book - know how to manage guests billing and payments and follow policies and procedures of cash handlingServe food and drinks to a high standard including buffet breakfast, light snacks and canapesHost VIP guest drinks with your bubbly sociable personality to create memorable momentsBe knowledgeable in the history of Tasmania and know your tourism attractions/operators for guest recommendations and day to day planningBuild strong relationships with tour operators for efficient booking serviceBe able to work independently and in a team and have exceptional communication skillsBuild strong rapport with your team and wider hotel teams to ensure seamless guest experienceEnsure guest feedback is addressed appropriately to guest satisfaction and delivered to the relevant supervisorsFix problems - you will be there to help resolve guest issues and ensure they leave having had an exceptional stayEnsure all credit and financial transactions are handled in a secure mannerEnsure that all food and beverage facilities and equipment including banquet spaces are cleaned, vacuumed, and properly stocked according to anticipated business volumeBe a responsible team player- comply with our WH&S polices and be a supporter for a greener hotel environmentBe in the know - know whats happening in the hotel every day with events, groups and hotel information such as guest feedbackStrictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery an d Data PrivacyMaintain all procedures and adheres to them within the IHG guidelines; with emphasis on hotel credit policyAssist the team in the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measuresAssist in supporting the team with other duties as requiredWhat we need from youPrevious experience in a Food & Beverage/Guest Services position is essentialOpera knowledge is essentialQualifications in Hotel Management and/or in Food & Beverage related field highly regardedFlexibility night, weekend and holiday shifts are all part of the jobExcellent communication skills, bilingual or multilingual language skills are advantageousA team player, ability to work in a fast-paced environment and prioritise workloadsDon''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr