Job Title

What does this Position do?Reporting to the Manager Civil Assets & Operations, the Team Leader Administration, Waste and Resources is responsible for responsible for ensuring the provision of high-quality customer experience for, and to assist in the provision of, Councils Waste Management service and Environmental Sustainability initiatives. The Team Leader Administration, Waste and Resources will also facilitate the successful operation of Councils Resource Recovery Centre including working with Councils Property and Facilities team to progress site development and maintenance; Contractor Management; Customer Liaison; and regulatory reporting and compliance. Overseeing the delivery of high-quality customer experience and information services to the community and internally, the position includes facilitating activities associated with the successful operation of Councils Resource Recovery Centre including working with Councils Property and Facilities team members to progress site development and maintenance; Contractor Management; Customer liaison; and regulatory reporting and compliance.The Team Leader Administration, Waste & Resources will also work closely with the Co-Ordinator Environment & Sustainability to support and enhance Councils environmental services through implementation of programs under the Environmental Sustainability Strategy, including waste & resource recovery management, recycled water, stormwater, climate resilience, carbon emissions and biodiversity.The position will also provide services to Council relating to these programs including but not limited to:Customer service and day to day operationsData management, reporting and analysisRegulatory compliance obligations and documentationEducation and customer support, relating to waste servicesProject and program management and supportJoin Managers representing Council in local, regional, and state related forums and committees (for example EPLGA, LGA, EPA, GISA each focused on waste management)Key ObjectivesAdministration and Customer ServiceCoordinate and oversee administrative tasks within the department but not limited to:Section 221 permits, Alteration of Public Road, Clearway system statistics, Salesforce enquiries and reporting, handling incoming and outgoing correspondence, and maintaining Environment and Infrastructure records.Lead, mentor and support the Environment and Infrastructure Administration Officer.Ensure that information systems and resources areMaintained and updated in accordance with best practices and legislative requirementsManaged to ensure accurate and timely delivery of information to Council and the communityImproved to increase efficiency, effectiveness and accessibilityPreparation and distribution of departmental reports, presentations and documentation for meetings and presentationsBe the Secretariatto the Marina Maintenance Committee and Section 41 Committees or other committees as required.Support the management of Councils recycled water scheme including customer service, data management and compliance reporting.Waste ManagementSupport implementation of projects and programs under Councils Waste Management Strategy. Lead day to day operations of waste management services including:Customer service,Contractor liaison and monitoringRecords & data managementRegulatory compliance, andCollate operational data, for monitoring and reporting regarding the ongoing performance of Councils kerbside collection service including the transition to a 3 bin systemIdentify and lead education strategies relating to increasing diversion of waste from landfill and recovery of resources.Assist with the planning and implementation of capital works and renewal programs associated with the ongoing management of Councils Resource Recovery CentreGeneralActively participating in training and WHS programs as required.Report incidents, near miss, injuries, property damage and identified hazards.Take reasonable care to protect their own safety and the health and safety of others.Follow reasonable instruction on health and safety and injury management.Ensure compliance with Council human resources requirements, Council policies and procedures etc.Any other responsibilities consistent with your position.Essential Qualifications, Experience, Knowledge & SkillsProven experience in a customer service role or information services position, with demonstrated ability of effective leadership skills.Knowledge of Project Management principles and processes.Experience with Waste Management OperationsKnowledge of Contract ManagementProficiency in relevant software and information systems, with the ability to develop, record, manage and analyse data effectively, providing recommendations for improvement.Proficient judgement and problem-solving skills where there may be a lack of definition requiring analysis of several options.Ability to write detailed and non-standard reports and correspondence for Executive Management, Council etcProven ability to facilitate small projects, consulting with key stakeholders, and organising responses and actions to meet a fixed timeline.Experience at working under minimal supervision and use initiative and judgment based on the application of established principles, techniques, and methods.Support and application of grantsDemonstrated professionalism and discretionQualifications (Bachelors Degree or Diploma)Highly regarded but not essentialQualifications, Experience, Knowledge & SkillsBachelors degree in business administration, Public Administration, or a related field.Knowledge and experience with Waste Management practices, and Contract Management.Knowledge and understanding of local government legislation, guidelines, and standards relevant to the area of operation.Qualifications and Experience in Project Management principles and processes.Excellent communication and interpersonal skills for liaising with contractors, community, employees and management.Demonstrated leadership experienceKey Performance Indicators (KPIs)Response Time Efficiency: Ensure that 95% of customer inquiries are resolved or appropriately directed within the established response time.Response Time Efficiency: Ensure 100% of legislative reporting requirements are met within the required timeframes.Efficient Record Keeping: Maintain accurate and up-to-date records and plans as directed.WHS Compliance: Fulfill identified Work Health and Safety (WHS) responsibilities within required timeframes.Effectiveness in carrying out tasks to a high standard of presentation and productivity and within acceptable timeframes.Applications close 5:00pm, Monday 30th June 2025. #J-18808-Ljbffr