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TEAM MANAGER WORKERS COMPENSATION | CHARLESTOWNAt Allianz, were proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. Were one of the worlds leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.Lets care for tomorrow, so we can create a better future together, for everyone.The roleThe primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors.Main ResponsibilitiesEffectively lead a team to deliver key business objectives and meet critical business outcomesEnsure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer careUnderstand key performance drivers and identify opportunities to continuously improve team performanceLead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged teamAct as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiativesImplement and manage change improvements, facilitating learning and development opportunities that build capability within a team.About YouExtensive personal injury management expertise within a Personal Injury environmentExpertise in team leadership and a proven track record of driving high performanceDemonstrated experience in coaching and developing team membersDemonstrated ability to interpret and apply legislationInnovative thinking creative ideas that improve operational effectiveness and efficiencyDemonstrated ability for developing strong customer relationships and effectively resolving customer escalationsBenefits And PerksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!For more details about our benefits, visit the Allianz Careers site.About Our CultureWe care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. Were committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.Join us. Lets care for tomorrow. www.allianz.com.au/careers #J-18808-Ljbffr