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1 day ago Be among the first 25 applicantsWere growing! Join our exciting new mental health clinic at Malvern!Are you passionate about helping people and thrive in a fast-paced, organised environment?Were growing! Join our exciting new mental health clinic at Malvern!Are you passionate about helping people and thrive in a fast-paced, organised environment?Clarity Health Care is excited to open the doors to our new clinic, and were looking for a proactive and experienced Intake Co-ordinator to join our supportive Clinic Support Team full-time.In this pivotal role, you''ll be the first point of contact for clients, helping to manage and process new referrals across Medicare and partnership programs.Youll play a key role in ensuring smooth day-to-day operations and providing an exceptional first impression for those seeking support.Our ValuesTo provide assertive, responsive and evidence-based mental health care.Service OverviewClarity Health Care is an accredited mental health service delivering a multidisciplinary, responsive program offering care to people with any form of mental health concern or mental illness. Our mental health programs offer psychiatrists, psychologists, occupational therapists, social workers and registered nurses. More important than discipline, is the individual skill of the senior mental health clinicians we employ. Evidence-based care is delivered through outreach services, clinic-based appointments, telehealth and group programs, based on clinical reasoning and need. Due to the design of the workforce at Clarity, collaboration and continuity of care is core to the delivery of the treatment, with the recovery model and bio-psycho-social model being the grounding principles of all care.Key ResponsibilitiesManage incoming referral process: Accurately input client information, manage the referral review process, identify complex referrals and respond to client calls and emails.Client Scheduling: Contact new clients, assess their needs, and schedule them with the appropriate clinician based on their requirements and availability.Partnership Program Call List Management: Maintain and execute a monthly call list for our partnership program, explaining service offerings to potential clients and ensuring timely follow-ups and effective communication.Administrative Support: Assist with additional administrative tasks, including data entry, documentation, and coordination with clinicians as needed.Communication: Serve as the primary point of contact for new referrals and clients, providing clear and professional communication.Compliance & Confidentiality: Maintain strict confidentiality at all times and understand privacy policiesUnderstand and explain Clarity Health Care services, including referrals, billing, and consultation fees.Work well in a team environment and are a good communicator, happy to jump in to help other areas of the business when required.About YouExcellent customer service skills, understanding the different needs of our clients, and having a friendly and empathetic attitudeExperience working with Medicare clients in a mental health settingUnderstanding of Medicare Services and billing codesComfortable reading and reviewing sensitive informationConfident calling potential new clients explaining our services and answering questionsHighly organised and thrives working in a fast-paced environmentExperience in a similar administration role will be highly regardedProficient in using Word, Excel, PowerPoint/Experience using Halaxy is an advantageOpen to learning new software programsExcellent verbal, written communication and interpersonal skills.Ability to work as a reliable and trustworthy team memberCan multi-task and prioritise under pressureComfortable adapting to change and following the practice proceduresUnderstand the importance of patient confidentialityEnjoy working within a supportive teamActively participates in team activitiesThink this sounds like the perfect fit? Apply now and share what excites you most about this opportunity!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMental Health CareReferrals increase your chances of interviewing at Clarity Health Care by 2xBundoora, Victoria, Australia A$52.28 - A$52.28 9 hours agoWheelers Hill, Victoria, Australia 6 days agoAllied Health Clinician, Developmental Intake TeamHARP Case Manager (Social Worker / Occupational Therapist)Melbourne, Victoria, Australia 20 hours agoCremorne, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 8 hours agoSubstance Misuse Case Manager, HIRING PEOPLEDoncaster, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 3 months agoOutside of School Hours Care / Childcare - Coordinator (Director of Service)Personal Assistant - Assurance & AdvisoryMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 8 hours agoWere unlocking community knowledge in a new way. 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