Job Title

This role will be responsible for supporting, troubleshooting, and managing end-user technology, ensuring seamless day-to-day operations for employees. This includes providing technical support, configuring and maintaining devices, ensuring software compatibility, and troubleshooting hardware and software issues. The EUC specialist will work closely with the IT team to implement and manage end-user systems and solutions.Key Responsibilities-Ensure strict adherence to the Regional IT teams processes, Service Level Agreement (SLA), standards and policies.Ensure adherence to the companys global and regional standards and policies.Ensure approved system administration methodologies and processes are followedWork across all Information Technology Service Management (ITSM) areas to assist with the Change Management processProvide High Priority Incident Management during Terminal incidentsEnd-to-end incident management of lower priority incidents.Investigate escalated and reported incidents, and provide resolutions in line with agreed SLAs for nominated Business ServicesProvide after-hours response (24x7) to escalated critical incidents for systems at the Terminal on a rotational rostered basis. This may include taking calls or physically attending at the terminal.Qualifications, Skills and ExperienceMinimum 1year in an EUC support roleExposure to Logistics / Supply Chain environments advantageousDesktop and Infrastructure support experience, with active knowledge of relevant troubleshooting skills and toolsProactive automation of system administration tasks to provide consistent and proven methodologies to automate common/recurring tasksExperience in Operations teams that are required to provide 24x7 support to their BusinessExperience in Business-related IT systems from an Engineering perspective, instead of traditional ITWorked in an Information Technology Information Library (ITIL) aligned environment and familiar with Incident, Change, Problem and continuous improvement.Able to occasionally work at heights to provide support on Mobile Computer Terminals (vehicle-mount and handheld)Good interpersonal skills ability to build relationships across all levels of the businessEnd user computing and administration includingMicrosoft WindowsActive Directory (user and security permissions, group policy)Office 365Standard Operating Environment (SOE) / Managed Operating Environment (MOE) and Application deploymentDesktop applications, Smartphones and iPadsRemote access (Manage Engine)Confident with the use of ITSM Toolsets (ServiceNow)Understanding of orchestration and automation tasks within an IT environment. Exposure to PowerShell and scripting advantageousBuilding of knowledge and creating a Shift Left mindset with Business As Usual (BAU) support.About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the worlds trade flow better, changing whats possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain thats fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 18 locations.Were rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What''s more, we''re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, were at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customers door.Supporting equalityWe are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australias culture and values. We strongly encourage persons from non-traditional backgrounds to apply.WE MAKE TRADE FLOWTO CHANGE WHAT''S POSSIBLE FOR EVERYONE#LI-SK3 #J-18808-Ljbffr