Job Title

Play a key role in shaping Change Management for ServiceNow.Work flexibly at NGM Group a mix of office (Newcastle) & work from homeInfluence outcomes and support business-critical changes.Service Management Specialist | Change ManagementWere looking for a skilled Change Management professional to join our Service Management team and take ownership of our Change processes within ServiceNow. This is a key role where youll help safeguard the stability of our systems, reduce risk, and enable the successful delivery of strategic technology changes.As part of NGM Groups technology function, youll work at the heart of operational excellencebalancing governance, collaboration, and continuous improvement across the IT change lifecycle.What are we looking for?An understanding of ITIL Change Management principlesexperience in Service Desk, IT operations, or incident management is a plus.Strong understanding of ITIL Change Management principles and processescertification is a plus.Hands-on experience using ServiceNow or a similar ITSM platform to manage and track change activity.Strong communication and stakeholder engagement skillsyoure confident in influencing decisions and guiding discussions.A commitment to learning and professional growthwe dont expect you to be an expert, but you must be willing to develop in this role.The ability to balance immediate change requests with long-term process improvements.A proactive mindsetsomeone who can identify risks, ask the right questions, and drive positive outcomes.What will your key responsibilities include?Administer Change Management processes in ServiceNow, ensuring compliance with ITIL best practices.Run the Change Advisory Board (CAB), ensuring only the right people are involved and that decisions are well-informed.Engage and influence stakeholders, guiding change owners through the approval process and ensuring all necessary checks (e.g., risk assessments, back-out plans, DR considerations) are in place.Monitor upcoming changes, identifying potential risks, conflicts, or dependencies.Help streamline and improve the Change Management function, working with the team to refine processes and governance.Develop your skills and expertise in Change Management, with guidance and mentoring from leadership.Why join us?Beyond the expected perks that were proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.Boredom? Never heard of it. Were all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.Were all about bringing people together - whether its through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.Learning never stops here. Whether its LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growthprofessional and personal.About usAs one of Australias largest customer-owned banks, were a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, weve helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banksall while strengthening the communities we serve. At the heart of everything we do are our core values:Lead with heart We genuinely care about achieving better outcomes for our customers and communities.Own the action We build trust by doing things the right way, with honesty and transparency.Embrace opportunity We look ahead, focusing on our strengths and expertise to challenge the status quo.Thrive together By working as one, we create the best possible future for our customers and communitiesAnd were just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.A note to recruitment agencies: Weve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger. #J-18808-Ljbffr