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1 week ago Be among the first 25 applicantsAt SolarEdge (NASDAQ: SEDG), we''re a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We''re committed to making clean, green energy the primary power source for homes, businesses, and beyond.With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that''s always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.We are looking for a Technical Account Manager to join us!What will you do?Will manage on a regional (or S-M account) basis the technical support issues in front of the customerShare with the customer knowledge DB and app-notes to be able to be self-maintainedOwns customer satisfaction with SEDG technologyAct as lead on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.Directly escalate and act as focal point to Marketing, Sales, Support, HQ marketing, HQ R&D, teams.Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.Management and direction of internal SE technical resources as needed.Customer contact for any special issues and trends in customer territories.Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.Receives and translates as appropriate customer suggestions of hardware or software feature changes.Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customers business objectives, current and future. Customer contact to discuss product customizations and future developments.Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner,Manage process for collection (internal and external) of quality data internally or presented to the customer.Will manage a residential account (or L account). 1MW or moreWill work directly with HQ teams in leading all service activities of the account5+ years of field technical service in solar industryKnowledge of industry and experience managing accountsAbility to travel estimate once every 2 months for a few days.Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.Proven ability to deliver high level of customer service and a strong technical aptitude.Excellent report-writing and data analytical skills. Strong project management skills.Strong analytical and problem-solving abilities and critical thinking with a solutions-oriented outlook is requirement in often fast paced and dynamic cross functional team environment.Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.Ability to work with large scale accounts or territoriesAble to provide internal training to T1 staff and to compile / prepare such material for internal trainingSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesRenewable Energy Semiconductor ManufacturingReferrals increase your chances of interviewing at SolarEdge Technologies by 2xSign in to set job alerts for Technical Account Manager roles.Business Development Manager/Key Account ExecutiveMelbourne, Victoria, Australia 1 week agoSr. Cloud Technical Account Manager, Strategic Industries- Amazon SDOMelbourne, Victoria, Australia 1 week agoIBM Apptio Cloudability Technical Account ManagerMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoBusiness Development/Key Account ManagerMelbourne, Victoria, Australia 2 days agoGrowth Enterprise Customer Success ManagerMelbourne, Victoria, Australia 3 days agoSenior Customer Success Manager, Public SectorMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoGame Partnerships and Integration Specialist - RemoteMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 2 days agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 9 hours agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 10 hours agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoCroydon South, Victoria, Australia 4 weeks agoWere unlocking community knowledge in a new way. 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