Job Title

Join to apply for the Salesforce Platform Support Engineer role at Capgemini.Choosing Capgemini means empowering your career, being supported by a collaborative community, and reimagining possibilities. Help leading organizations unlock the value of technology and build a sustainable, inclusive world.Your roleAs a Salesforce Support Engineer, you will provide technical support and solutions for our Salesforce platform. You will troubleshoot issues, implement fixes, and support Salesforce projects, requiring a proactive, detail-oriented approach to manage high-priority issues and deliver timely resolutions.ResponsibilitiesTechnical Support: Provide expert-level support for Salesforce applications, troubleshooting and resolving technical issues.Incident Management: Offer 24x7 On Call support for P1 and P2 incidents, collaborate with teams, escalate issues, and participate in Post Incident Reviews.Problem Management: Manage Salesforce tickets, resolve problems, and coordinate with other parties.Request Management: Triage platform requests via Azure DevOps or applicable tools, including data extracts.System Maintenance: Perform regular updates and enhancements to ensure optimal Salesforce platform performance.QualificationsSalesforce Certified Administrator or Developer.Experience with Salesforce integrations and third-party applications.Knowledge of ITIL or similar frameworks.Availability for weekend work (approx. 2 weekends every 3 months) and after-hours support.Participation in an on-call roster, approximately every 6-8 weeks for one week.What youll love about working hereBe part of a diverse team of innovators and industry experts, with opportunities for career growth.Enjoy a positive work-life balance with hybrid and flexible working arrangements.Access extensive learning resources, including courses and certifications.Benefit from a comprehensive Total Reward package and peer recognition programs.Apply today! Capgemini is a global leader in digital and sustainable transformation, with over 340,000 employees worldwide, leveraging expertise in AI, cloud, data, and industry-specific solutions. #J-18808-Ljbffr