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Join to apply for the Claims Service Consultant role at TAL Australia 3 days ago Be among the first 25 applicants Join to apply for the Claims Service Consultant role at TAL Australia Company Description Welcome to TAL. As a leading life insurer, weve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we''re driven by big ambitions and empower to create better products and services. TAL is committed to diversity and inclusion, supporting the growth of our diverse workforce. We are recognized as an Employer of Choice for Gender Equality and are members of various diversity and reconciliation initiatives. Job Description A Claims Service Consultant supports customers through claims lodgement and information gathering to assess claims. Responsibilities include completing tele-claims, assessing, and initiating support options tailored to customer needs, ensuring quality and service standards meet TALs requirements. In This Role You Will Ensure compliance with TAL policies, procedures, and guidelines, aligning claims management with TALs philosophy. Adhere to external regulations such as Privacy laws and the Life Insurance Code of Practice. Maintain high-quality, accurate, and compliant interactions with Customers, Advisers, and stakeholders. Collaborate across departments to support project work and process improvements. Contribute to departmental and company projects as needed. Perform other duties as required. Qualifications Exceptional customer service skills with high integrity. Strong interpersonal and communication skills. Empathy and rapport-building over the phone. Ability to work independently and in teams. Experience in Financial Services or Insurance industry. Excellent analytical and attention to detail skills. Relationship management and negotiation skills. Adaptability to change and problem-solving abilities. Proficiency in MS Office and data input accuracy. Additional Information TAL values diversity and inclusion, welcoming applicants from various backgrounds and providing adjustments during recruitment. We conduct checks to verify eligibility, including criminal history, bankruptcy, and work entitlement. Everyone at TAL is responsible for ethical conduct and risk management, following our Code of Conduct. Employment Details Seniority level: Not Applicable Employment type: Full-time Job function: Administrative and Customer Service Industry: Insurance Additional Notes Apply via the SmartRecruiters button in Workday if you are an existing employee. Set job alerts for similar roles and explore opportunities in Melbourne, Victoria, Australia. #J-18808-Ljbffr