Job Title

Your daily work makes a difference to millions of customers.Bring your ideas, ambitions, and passions both in and outside of work.6 months fixed term opportunity - work from any capital city.Our people are customer obsessed. They prioritize the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand.The role:In this role, you are the primary level of support for our valued Small Business customers. You will strive to provide high-quality service throughout their business cycle, handle customer inquiries, and ensure servicing, simple lending, and compliance activities are completed to a high standard and within SLA. You will proactively identify new business opportunities through meaningful customer conversations for both new and existing customers.Each day, youll go above and beyond to:Manage inbound phone calls, referrals, and NUW inquiries from our BDSB customers and colleagues.Authenticate customers by checking EFLOAs to protect account security, and create seamless interactions if inquiries are referred to another team.Promote digital channels and proactively coach customers to adopt digital solutions.Manage ambiguity and difficult conversations while upholding our values to serve customers well.Provide solutions by understanding the goals and motivations of our business customers.Meet personal sales and referral/conversion targets, including drawdowns, retention, and market share growth.Support customers and bankers with applications using NAB programs, ensuring compliance and proper processing.Meet NPS targets, customer experience call compliance, and quality scores, demonstrating exceptional customer advocacy.Were looking for the best and brightest to deliver the best for our customers. Youll need:Knowledge of key business issues and financial acumen, with the ability to articulate customer-centric solutions.Motivation, self-drive, and passion for customer service.Exceptional written and verbal communication skills to build trust and rapport.Strong conversation skills, questioning, and active listening for effective discovery conversations.Experience working towards KPIs or performance-based results.Basic financial knowledge and the ability to communicate simply with customers.A desire to build a career in banking.Experience in a phone-based role is desirable but not mandatory.A diverse and inclusive workplace works better for everyoneWe value our people and foster a culture of equity and respect, where everyone feels valued and authentic. Through our Employee Resource Groups, we promote an inclusive environment that respects and celebrates diverse backgrounds and identities. We are committed to providing an environment where you can work your way.For details on the recruitment process and accessibility, visit To discuss adjustment requirements, contact the NAB Careers team via nab.careers@nab.com.au (please reference the job number) or visit our Careers page for other contact options.Join NABIf you believe this role is right for you, we would love to hear from you. Please note that candidate screening and interviews may occur before the application deadline. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr