Job Title

The Field Service Engineer (FSE) delivers our service products at Instron customer sites as and when required. He or She does so in a manner consistent with the Instron Corporation mission statement. It is expected that the FSE will protect and promote Instrons premium image, product design philosophy and accreditations. The FSE will maintain an exceptional appearance and attitude as well as focus on continuous improvement of his/her technical ability and timely delivery of service. The FSEs focus is troubleshooting, repair, system installation, technical support, training and a mix of other duties listed below. It is expected that the FSE will exceed his or her customers expectations whenever possible.Responsibilities:Deliver installation, repair, retrofit and preventative maintenance services at customer sites compliant with applicable quality management system/accreditation documents.Deliver higher level training to customers.Deliver verification services at customer sites compliant with applicable quality management system/accreditation documents.Travel efficiently to customer sites inside and outside of his or her assigned region.Document all service activities compliant with applicable quality management system/accreditation documents.Maintain a focus on assigned administrative tasks, including submitting paperwork (electronic and hardcopy) at appropriate intervals, obtaining purchase orders for all demand service, assisting in the renewal process for contracts, and updating customer information to ensure an accurate database.Promote sales of additional Instron product offerings (systems, accessories & service products) and actively generate qualified sales leads compliant with applicable quality management system/accreditation documents.Maintain all assigned company property in a manner consistent with Instrons premium image and applicable quality management system/accreditation documents.Continuous improvement of technical and non-technical skill sets via company sponsored training classes.Temporary/non-traditional assignments may be given by the Service Manager or other Instron manager (such as trade show setup/attendance, product seminars, hardware/software beta testing/development, acting as Service manager, etc. and other duties as assigned).Education, Knowledge, Skills, & Ability Required:Ability to read, comprehend, and interpret complex technical information involving mechanics, electronics and materials science.Knowledge of materials testing business and common applications.Excellent written/oral communication and presentation skills for heavy customer interaction.In-depth knowledge of Windows operating system, Outlook, Internet Explorer, Word, Excel, PowerPoint as well as software tools necessary to document all service activities.Complete understanding of the Instron Quality System and its intent.Ability to work independently, with little supervision, and manage difficult customer situations.Ability to accept changes and recommend best practices, including positive participation in Region, Team, and National staff meetings.Ability to successfully interact/team with co-workers, manager and other support staff, in a positive fashion, for the best possible use of labor resources and to deliver a consistent, premium service product to Instron customers.Working Conditions:Manufacturing plant or lab environment with occasional exposure to heat, humidity, oil, dirt, grease, dust, etc. with some exposure to hazards related to working with tools, heavy equipment, and electronic equipment. Some lifting required (up to approximately 100 pounds using assistance to lift over 50 pounds). Travel could average three nights per week, four weeks per month.Reporting Relationship:This position reports to the Service Manager.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustriesMeasuring and Control Instrument Manufacturing #J-18808-Ljbffr