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Tuesday, 20 May 2025Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together, let''s redefine retirement living for senior Australians.The OpportunityReporting to the Regional Operations Manager, you''ll provide management support within the community to create a happy, welcoming, caring, and safe environment for residents and staff. Working at Concierge Balwyn Retirement Village, you will lead from the front in creating a culture of customer service. Concierge Balwyn Retirement Living is a welcoming community situated in one of Melbourne''s most livable and leafy suburbs - Balwyn.If you''re passionate about creating thriving communities and want to make a real impact, this is the perfect role for you. You''ll be responsible for delivering the highest quality service to residents. As a customer-focused individual, you''ll coordinate resident and community engagement activities, implement marketing and sales strategies, manage day-to-day operations, and develop improvements to internal processes.This is a 1-Year Maternity Cover contract - working full-time Monday to FridayWhat we offerEmployee Referral Program and Employee Assistance ProgramDiscounts on Health Insurance and Retail & Leisure partner providersOpportunities to participate in Aveo Learning & Development courses to develop your professional skillsFurther career development opportunitiesWhat you''ll bringExperience in a front-line customer-facing role (retirement industry experience or a related industry such as hotel management or hospitality management)Highly developed interpersonal skillsExperience in customer engagement and satisfactionBudget development and management skillsStrong property management skills (preventative maintenance)Ability to work autonomouslyIntermediate to advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)High-level written and verbal communication and negotiation skillsTertiary qualification in business or a related discipline (desirable)Who we areAs a leader in retirement living with 30 years of experience, Aveo provides stability and confidence to try new things and innovate. Owned by Brookfield Asset Management, we''re on an exciting journey of growth. Our holistic range of services supports our customers'' independence for as long as possible, delivering a seamless experience for over 10,000 residents across 60+ communities nationwide. We are a dedicated team of over 1,300 caring, friendly members, united by our core values: Kindness, Care, and Respect. Together, we create thriving communities that help retired Australians be their best selves.What''s nextApply now and take the first step in bringing your passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, committed to hiring great people regardless of race, gender identity, nationality, ethnicity, background, religion, age, or sexual orientation. We value skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves and are embraced for who they are. #J-18808-Ljbffr