Job Title

New Business Account ManagerFoodhub is a highly successful tech business providing Online Ordering and POS systems to the restaurant and takeaway industry worldwide. With over 30,000 clients spanning Australia, New Zealand, UK, Ireland, USA, Canada, and more, we empower our partners to thrive in a competitive market through innovative technology solutions.Our MissionOur mission is to enhance the consumer experience from the moment an order is placed until it arrives at the door and beyond. By leveraging a 0% commission model, cutting-edge technology, dedicated customer service, and national advertising campaigns, we ensure our restaurant and takeaway partners are in the best possible hands.Our SolutionsWe offer a comprehensive turn-key solution to drive business growth and open new revenue streams:Web and Mobile Ordering: A consumer-focused food ordering platform and personalised websites that enable customers to order their favourite dishes with ease.3rd Party Order Aggregation & Dispatch: Seamless integration with multiple ordering platforms and efficient delivery management.Complete Hardware/Software POS Systems: Robust systems supporting extensive POS integrations, on-premise self-order kiosks, QR code ordering and payment, table-side mobile order/receipt printers, and more.Modular White Label Solutions: Our solutions are offered on a modular basis, allowing clients to choose the services that best suit their business needs.Our CommitmentWe are dedicated to supporting our partners with a product and development team that ensures smooth operation and continuous innovation. Foodhub rivals giants like Just Eat (Menulog) in the UK, and we aim to replicate this success globally.Join Our TeamAs the food and hospitality sector experiences unprecedented growth, we are looking for a dedicated all-rounder to join our local warehouse team. This role also involves hands-on work in our Warehouse, making it perfect for someone who enjoys a dynamic and varied work environment.If you have exceptional communication skills, a passion for delivering outstanding customer experiences, and the drive to help build and support our growing team, we want to hear from you. Join us at Foodhub and be part of the future of food technology.About The Role:Reporting to the General Manager, you will be responsible for the onboarding of new clients and working with those clients during their first 3 months with Foodhub, as well as servicing existing clients through inbound calls to set them up for success on our platform.Responsibilities:Monitor and oversee all aspects of the account/restaurant onboarding pipeline, identifying processing gaps and delays to ensure a timely onboarding process and full client support.Utilise, manage, and update various client and onboarding databases to ensure data accuracy and current pipeline activity.Contact restaurants before, during, and after onboarding to build rapport and assist with queries, ensuring clients are comfortable and satisfied with our processes and systems.Facilitate and assist in collecting and entering data such as menus, operational details, forms, and reports for new account setup.Assist with onboarding administration, reporting, and process implementation for restaurant partners.Monitor hardware dispatch and installation timelines to ensure efficient onboarding, flagging issues or delays to management as needed.Coordinate onboarding functions such as POS and menu integration and CRM requirements.Assist with technical training and support for clients during onboarding, when required.Collaborate with local, global, and cross-functional teams to improve the client onboarding and sales experience, escalating issues as necessary.Provide courteous and professional customer service via phone, email, or chat.Respond promptly and professionally to inbound customer calls, addressing concerns, complaints, and inquiries with thorough follow-up.Troubleshoot customer issues, offering solutions or escalating as needed.Assist with technical training and support for both new and existing products.Perform general administrative duties, including data entry, reporting, and using customer management systems.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesTechnology, Information and Internet, Hospitality, RetailReferrals increase your chances of interviewing at Foodhub by 2xGet notified about new New Business Account Manager jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr