Job Title

Pay CompetitiveEmployment type OtherJob DescriptionReq#: 4899840About HelloFreshHere at HelloFresh, were passionate about bringing dinner inspiration to everyday Australians. With 10 years of service under our belt, we are the market leader in the growing world of meal kit delivery services, operating in 16 different countries.As we continue to deliver fresh, seasonal ingredients and delicious, wholesome recipes to our customers, we see our inspired community of empowered home-cooks continue to grow, and you could be a part of it!Are you energetic and motivated with a team focus? Do you thrive in a dynamic, high-growth environment? If you''re looking for a role that lets you make an impact every single day, we''d love to hear from you.Job descriptionWe are looking for an on-site IT Support Engineer who will join our expanding Asia Pacific Help Desk team to become the central point of contact for providing IT support at our distribution centres in Sydney.Reporting to the IT Support Manager, APAC, you will give support on SaaS applications, hardware, network, user on & off boarding, training, documentation and numerous IT projects running.You willBe the main point of contact for all IT related matters in our Sydney warehouses (questions, incidents, requests, on & off boarding) but also provide support to all Asia Pacific users when required.Troubleshoot and maintain key production systems such as Zebra or Honeywell printers and barcode scanners.Liaise when needed with internal (mainly Fulfilment Centre IT Team) and external (mainly telco providers) stakeholders to troubleshoot software, hardware and connectivity issues.Own various end-to-end local IT projects.Implement & maintain technical & user documentation.Working days: Mondays to FridaysYou haveAt least 12 months of experience in an IT Help Desk environment (in person support).A completed Bachelors degree or equivalent; additional IT certifications encouraged.Vast knowledge of different operating systems (Windows/OSX), cloud technology platforms (Google Workplace, Azure, AWS, Atlassian, Slack...).Experience with Mobile Device Management platforms (Jamf, MobiControl)High level of analytical and administrative skills.Great communication skills, strong analytical skills and the ability to learn quickly any new technology coming up.Experience in a warehouse or production environment is a great advantage.Bonus points if you have knowledge of network administration (TCP/IP, DNS, DHCP, VLAN).You are ...Highly organised and able to deal with performing several tasks simultaneously.Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment.Passionate about our business: a foodie or an operations and problem-solving zealotWhat youll get in returnThe chance to have a significant impact on one of the fastest-growing global technology companies in an exciting growth phase70% discount off HelloFresh boxesFlat hierarchies, constant learning with room for personal growthFree access to HeadspaceHelloFresh Academies - monthly internal learning & developmentA diverse and vibrant international environment, with offices in 15 countriesStart Date: ImmediateDuration: Full time role. You must have the right to work full-time in AustraliaLocation: Pemulwuy warehouses (New South Wales) with possible trips to our Sydney headquarters in Chippendale. This role is predominantly on-site.We are committed to building and nurturing an inclusive community for our employees. We do not discriminate on the basis of race, national origin, gender identity, sexual orientation, disability, age or other legally protected status.To put it simply, everyone is welcome at our table.About the companyHelloFresh SE is a publicly traded meal kit company based in Berlin, Germany.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr