Job Title

We are a customer and community focused network of branch colleaguesTogether we can create brilliant customer experiences that matterWe are seeking an enthusiastic customer service professional to join our Moruyabranch teamPlease note that rosters are predetermined. Before applying please ensure you are available to cover the following roster Part time position36.75 hours per weekMonday- Friday: 9.00am - 5.00pm, Thursday: 8.30am - 5.00pmYou will be joining one of our Multi-Channel Branches!Between 9:30 - 1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.See yourself in our teamAs the Customer Banking Specialist in our MoruyaBranch, youll:Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial AdviceSupport customers with enquiries, maintenance on accounts and process applications for credit productsComplete Financial Health Checks to assess customers financial needs and identify any changesProvide options for the customer through education & demonstration of our in-branch technology and digital banking optionsProblem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse cultureWere interested in hearing from people who haveProven experience delivering exceptional Customer Service ideally in Financial Services, Retail or HospitalityExcellent communication skills & the ability to articulate financial terms in a clear wayThe ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you doAbility to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutionsA genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customersIf this role matches your experience and career goals, apply today!If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career.We''re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 13/06/2025 #J-18808-Ljbffr